AddressRentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programs for colleagues to enhance their skills.
We are looking for a Customer Support Co-ordinator to join our team in Perth on a full-time basis.
This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.
The core responsibilities in this role include but are not limited:
- Processing purchase orders
- Liaising with customers on a daily basis
- Processing enquiries efficiently and pro-actively resolving client issues
- Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
- Make outgoing calls to our existing client database to promote our products and services
- Coordinate, Schedule and Process jobs through an internal software
- Processing and Approving invoices for customers through internal software
- Building and maintaining relationships with customers and suppliers
Requirements :
- Previous working experience in a similar role (customer service/ administration/ reception and support)
- High attention to detail and excellent organisational skills
- Excellent customer service skills
- Intermediate computer skills
- Complaint handling and conflict resolution skills
- Ability to work under pressure, multi-task and work autonomously
- Outstanding verbal and written communication skills
- Love working in a team environment
- Experience using Ariba would be an advantage.
The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.
If you're the Customer Service Superstar we're looking for, and you're looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.
Employee Testimonials -
"As an Initial Hygiene Technician, I earn a commission for sales leads and five-star online reviews."
Lisa Crow
"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."
Darran Gibson
"The team culture is inclusive, family-oriented and feels like a small business even though it is global"
Lisa Craker
