AddressAbout ALTIQ:
At ALTIQ, we are pioneers in the automotive lighting industry, known for our cutting-edge products and unwavering commitment to quality. We’ve been around for 10 years and have recently launched our rebranding to ALTIQ, which is seeing exponential growth. We are extremely passionate individuals that work as a united team, dedicated to innovation and excellence, empowering enthusiasts to explore the great outdoors with confidence. We like to keep it fun and lively in our open plan office to ensure each day is rewarding! As we continue to grow, we’re looking for a dynamic and customer-focused individual to join our team as a Customer Support Representative.
The Role:
We are seeking an enthusiastic and detail-oriented Customer Support - Ecommerce Specialist to provide exceptional service to our valued customers. You will be the first point of contact for our online shoppers, ensuring they have a seamless and enjoyable experience. Your role will be pivotal in maintaining our high standards of customer satisfaction and loyalty. You will help guide and support our customers through their buying journey, building relationships that foster trust and satisfaction with our brand.
*Training and guidance will be provided to enable you to grow into an Ecommerce Specialist!
Hours: Monday to Friday 9am-5pm
Your Day to Day Will Include:
- Promptly respond to all customer enquiries via email, phone, social media, website live chat and in the showroom.
- Assisting customers with product information, order status updates, and troubleshooting any issues they may encounter.
- Processing orders, returns, and exchanges accurately and efficiently.
- Collaborating with the logistics team to ensure timely dispatch and delivery of orders.
- Maintaining and updating customer records in our CRM system.
- Gathering customer feedback and providing insights to the team to help improve our products and services.
- Managing our social media channels by responding to comments and messages, and engaging with our community.
- Supporting our Marketing Manager with campaigns such as email newsletters, promotions, and other customer outreach activities.
About You:
- Previous experience in a Customer Support or ecommerce role (preferred by not essential).
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities with a proactive approach to customer service.
- Detail-oriented and highly organised, with the ability to manage multiple tasks simultaneously.
- Familiarity with ecommerce platforms, CRM systems, and social media.
- A passion for the automotive industry and a keen interest in our products.
- Ability to work independently and as part of a collaborative team.
- Positive attitude and a genuine desire to help customers.
Why Join Us:
- Be part of an innovative and fast-growing company with a strong commitment to quality and customer satisfaction.
- Work in a supportive and dynamic team environment where your contributions are valued.
- Opportunities for professional development and career growth.
- Gym membership + Perks
How to Apply:
If you’re passionate about providing exceptional customer service and are excited about the opportunity to work with a leading brand in the automotive lighting industry, we’d love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you’re the perfect fit for this role.
