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Form of workOxford Street Dental is now seeking a customer service manager. The ideal candidate
will have proven experience in the same role for at least 3 years, organisation
skills, good communication skills, reliable, well presented and hard working.
Moreover he/she is someone who can confidently manager their time, work
effectively on their own and within a team
Main duties includes:
- developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- ensuring operational efficiency within a call centre
- providing direction and feedback to team members and assisting with recruitment
- managing, motivating and developing staff providing customer services
- planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- liaising with other organisational units, service agents and customers to identify and respond to customer expectations
If you would like to apply for the position please send your cover letter and
resume within.
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- Saturday: Morning
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 01 September 2024
