Customer Support Officer

Customer Support Officer

• Salary Range Band 4 $69,949-$74,670 plus 11% Super (pro rata)
• Permanent Part-time role (21 hours)
• Located across five Library branches within the City of Port Phillip

About the Organisation 

The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.  

About the Role

Our Customer Support Officers are the heart of our Library service and are responsible for delivering an exceptional customer experience across our five Library branches. You will have a passion for your community and will create safe, diverse and inclusive spaces for people of all demographics.

These unique roles offer the opportunity to develop your library career by providing support across the full range of service areas including community learning programs, collections, and reader services. 

Duties:

• Provide welcoming, knowledgeable customer, information and reader advisory service across five Library branches.
• Support the Adult Programs and Children’s and Youth Services teams in the delivery of events and programs that promote reading, learning and community connection.
• Support the Library Services and Collections teams in delivering a range of services including Home Library, Interlibrary Loans, Local History and Book Clubs
• Will be required to work evenings and weekends to support the operational requirements of the library.

Skills and Experience 

• Demonstrated experience in the delivery of excellent customer service in a fast-paced environment with customers from diverse backgrounds preferably in a library setting.
• Proven ability to work collaboratively as a member of a high-performing team with a commitment to solve challenges together and be accountable to each other.
• A flexible and adaptive approach to service delivery and a desire to learn every facet of service delivery in a Library.

Culture 

People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace.  We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community. 

Benefits

• We offer a workplace which accommodates your working style and needs. 
• Be supported and empowered by a leadership team that is community focused, with a strong desire for change and a culture that encourages teamwork and innovation.
• Training and development opportunities, study assistance, flexible working conditions, paid parental leave, an active social club, a health and wellbeing program, and a well- regarded Employee Assistance Program (EAP).

Security Requirements and Professional Obligations      

Pre-employment screening will apply to all appointments.  

Prior to a formal letter of offer, preferred applicants will be asked to provide:

• Evidence of mandatory qualifications/registrations/licences,
• Sufficient proof of their right to work in Australia, and                                                       
• Sufficient proof of their identity. 
• Evidence of COVID-19 Vaccination or valid medical exemption in line with City of Port Phillip Vaccination Policy 
• Complete a National Police Check completed via City of Port Phillip’s Provider.
• Evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation).  

How to Apply

Click APPLY

All applicants must provide a Cover Letter in response to the key selection criteria located on the last page of the position description. The Cover Letter should be no longer than 2 pages and include each heading in the Key Selection Criteria.

Note: Only applications submitted via the online Recruitment Portal will be considered and only shortlisted candidates will be provided feedback.

Further information can be obtained by contacting Adam Cooper, Head of Libraries via phone 0403 257 *** or via email at ***********@portphillip.vic.gov.au

Applications close 11.59pm Tuesday 20 February 2024

The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Shane Turner (Recruitment Advisor) on phone 0466 859 *** or email: ***********@portphillip.vic.gov.au