AddressReporting directly to the Customer Experience Manager, this fulltime, permanent role is dedicated to ensuring that each e&s customer benefits from a committed advocate to address their concerns. Acting as a skilled mediator between our suppliers and customers, you'll play a crucial role in ensuring timely resolution and utmost satisfaction for our valued clients.
A Customer Support Officer, with us, involves:
- Providing hands-on support to our customers, sales teams and the warehouse and logistics team to ensure customer satisfaction.
- Coordination of customer deliveries to ensure deliveries are made in full and on time.
- To use all resources of the company to resolve any customer issues as efficiently as possible
- Liaise with our suppliers to assist in the resolution of customer issues
- Managing the allocation of stock, ensuring customer requirements are met.
- Responding to emails from both customer and sales teams in relation to sales order delivery dates.
- Following-up expected delivery dates with customers.
- Working closely with the warehouse and logistics team to ensure optimise delivery efficiency.
- Assist the Accounts Receivable team with the processing of delivery invoices.
- Cooperative, friendly and supportive nature.
- Strong problem solving and analytical skills.
- Proactive approach to resolving issues or potential issues.
- Confident customer service skills.
- Effective time management skills.
- Strong attention to detail.
- Competent and accurate computer skills.
- Team builder and team player.
What we Offer:
- Working with market leading brands and globally recognised supplier brands
- A team approach to CX where everyone has a voice
- Access to Wellbeing programs and support through our Employee Assistance Program
- Generous Staff Product Discounts & Benefits (Private health insurance, Novated car leasing, Hotels & Energy providers)
- 5 weeks annual leave on your 5 years of service
- Invitations to supplier events and galas
e&s was founded in 1962 by Bob Sinclair and his two brothers. Bob and his wife Kaye then continued to build the company, establishing it as what is now one of Victoria's oldest family-owned kitchen, bathroom and laundry specialist retailers. The passion for innovation, customer care and improvement has secured e&s a place as a long-time industry leader. The company is run today by Rob Sinclair - Bob's son.
Since taking the lead, Rob continued to expand into convenient state-wide locations to serve Victorians and recently established its first presence interstate to service commercial partners in the A.C.T.
We look forward to welcoming you to our Victorian showrooms in Abbotsford, Blackburn, Chadstone, Essendon, Geelong, Hawthorn, Moorabbin, Prahran, Preston and our Clearance Outlet in Clayton, or our Commercial office in Canberra!
e&s is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees. If you require any accommodation or want to find out more, please don’t hesitate to reach out to *******@eands.com.au
Please note that only shortlisted candidates will be contacted for an interview.
Additional information
- Noble Park Support Office Location
- Pivotal Role in our Customer Support Team
- Full-time role with WFH Flexibility
