Customer Support Officer- St Arnaud

Are you a customer service superstar looking for a new challenge?    This is the role for you!

A great opportunity for a passionate individual looking to expand their customer service skills based in the Northern Grampian Shire.

PositionCustomer Support Officer - St ArnaudJob TypePart Time - 4hrs 5 days a weekTenureTemporaryLocationSt ArnaudPackage$32.65 per hour plus superannuationPosition DescriptionFamily Connections OfficerClosingApplications close Monday 8 April 2024

About Northern Grampians Shire Council

Northern Grampians Shire Council has a diverse employment base, across 14 worksites in the Grampians Region of Victoria. We offer flexible work arrangements, providing access to relevant training and professional development opportunities with a variety of employee benefits. We promote innovation, responsiveness, respectfulness and continuous improvement as our core values. Being a smaller organisation, we can provide you with opportunities to act in leadership roles, transition between teams and participate in a range of collaborative projects with other team members or the wider community. We provide a supportive and flexible environment that values the balance between work and our employees' personal lives. 

Why join us?

In addition to the picturesque landscapes at our backdoor, there are many other benefits to working for our innovative and vibrant Northern Grampians Shire Council. These include:

• Fortnightly RDO: Enjoy a well-deserved break and rejuvenate. 
• Great Team Environment:  A safe, respectful and supportive environment to enable you to thrive.  You will work with like-minded, passionate individuals who love what they do.
• Professional Growth: We nurture talent and provide opportunities to flourish.
• Flexible Work Arrangements: To support your work life balance.
• Salary Packaging Options: Including remote area housing allowances and novated lease vehicles
• Access to Paid Leave: including purchased leave, paid parental leave, gender affirmation leave and to respond to family violence matters
• Employee Assistance Program: Your well-being matters - we've got you covered.
• Biodiversity: Explore our Council region's varied flora and fauna

The Role

This position is responsible for providing high level Customer Support and administration services to the Northern Grampians Shire Council’s community, Councillors and staff, ensuring the service is responsive, first point issue resolution and customer centric. 

Responsibilities Include

• Ensure Council’s Service Standards are met, customer requests are handled efficiently in a knowledgeable, confidential and timely manner.
• Model Council values and be an integral member of the customer experience team including participating in team projects, process mapping and review, and proactively responding to customer requests. 
• Process customer payments, complete reconciliations of daily and online payments. 
• Provide VicRoads services as required by agency agreement. 
• Administer the Accessible Parking Scheme. 
• Administer room, facility and reserve bookings for internal and external stakeholders. 
• Support rates and revenue team administration, including enquiries and payments. 
• Provide administration support to a variety of departments as directed. 
• Complete mail and banking duties, as required. 
• Perform, as directed, other duties that are within the limits of the incumbents’ skill, competence and training. 

Qualifications and experience

• Relevant post-secondary qualification or knowledge and skills gained through on-the-job training commensurate with the requirements of the position. 

Selection criteria

1.  Demonstrated experience in a busy Customer Support environment.
2. A proven ability to plan and organise work to meet quality standards and manage requests from customers.
3. Data entry skills and experience in the use of office management computer software.
4. Strong written and verbal skills which enable clear communication to internal and external stakeholders.
5. The ability to work in a team environment and positively contribute to the team. 

How to apply

• Download and read the position description.
• Download and read the Candidate Information Pack
• Attach a resume and cover letter explaining why you are the best person for the job.
• Submit your application by following the process on this page.

If you'd like to know more contact Jenny Cray, Coordinator Property Revenue and Customer Support at **********@ngshire.vic.gov.au or call 03 5358 8***.

Applications close 11.00 am Monday 8 April 2024

Northern Grampians Shire Council is dedicated to building a diverse, inclusive and authentic workplace.  We are an Equal Employment Opportunity Employer committed to providing a safe workplace that embraces and values child safety.