Customer Support Officers (Invoicing)

Our client a NDIS disability support plan provider in SA is looking for experienced customer service and provider invoice officers to join their teams. We pride ourselves on working with progressive providers with strong values and enterprising outlooks who look after their staff and provide a positive and rewarding working environment.

Candidates with experience in disability, NDIS clearances and Working with Children Checks would be highly desirable.

Our client offers budget management and support to clients to assist them in maximising their plans and providing accurate and timely payment of their participant invoices to providers.

DAY TO DAY…
We are recruiting for temporary and permanent positions in SA with full training and development in associated NDIS processes and systems. 

Reporting to the Team Manager this role is responsible for providing quality driven and person-centered plan management services to clients to ensure clients maximise the use of their funding to achieve their disability related goals.

Day to day you will be required to provide quality client-centered service and ensure invoices are process in line with service standards for the business including:

• Providing high levels of service via telephone and email direct to clients
• Processing a high volume of invoices for clients
• Data entry and ensuring discrepancies are corrected.
• Problem solving with the client’s best interest in mind
• Support disability service providers to present invoices in line with NDIS standards
• Work with providers ensuring resolutions for client needs

WHAT WE ARE LOOKING FOR…

Ideally, we are looking for applicants with experience in customer service roles, computer data entry processing, accounts and or invoice processing skills or willingness to learn.

Following clearances are mandatory:

• NDIS workers clearance
• Working with Children Checks
• Full working rights in Australia

Above all, we are looking for passionate and compassionate individuals who have good values, a strong work ethic and love to work with a company who truly looks after their staff and their development and wellbeing.

• Experience in retail or customer service and or service center roles 
• Strong customer service abilities and focus
• Administration skills or experience
• Data entry skills 
• Strong computer skills
• Team orientated and works collaboratively.
• Intermediate level Microsoft Office suite skills Word, Excel & Outlook
• Knowledge of NDIS and disability sector highly advantageous

You will demonstrate strong communication skills, high levels of attention to detail, good computer aptitude, team orientated and high focus on customer service.

WHAT WE OFFER…
Truly, this is a role that you will embrace and enjoy day to day.  All that we ask is in return is that your driven, dynamic, fun, flexible and passionate about helping people.

• Attractive remuneration package or hourly rate
• Training and development
• Hybrid working once trained is an option
• Ongoing training and development pathways
• Fun and engaging work culture
• equal opportunity that promotes diversity.

Above all we are seeking candidates who are positive and productive team members who demonstrate high levels of integrity, kindness and resilience.

If you want to know more about what we have to offer please reach out to us today via email at *********@peoplewisegroup.com.au or simply click APPLY.

Please note that only shortlisted applicants will be notified.