AddressAre you looking for the first job in a supportive office environment? Look no further!
About the role:
As a Customer Services Representative, you will play a key part in managing client enquiries, particularly escalations, and ensuring all client needs are met in a professional, friendly and timely manner. You'll be joining a high-performing team who collaborates effectively with all other departments within the business.
Benefits:
- Competitive salary, benefits and perks, plus equity via our Employee Share Program
- Work from home with a 60/40 hybrid working model
- Inhouse Talent Development team to support your personal career growth and plan for your promotion!
- Achieve results in an agile team with limited bureaucracy and flat organisational structure
- Collaborate team with genuine support between Australia and Manila offices
How you will add value:
- Delivering an exceptional customer experience to all clients
- Handling customer complaints and focusing on first-call resolution
- Liaising with other departments to go the extra mile
- Understanding client concerns and working towards maintaining and developing client relationships
- Assisting with support functions for internal teams
- Vast product knowledge across multiple product suites
- Reliability and punctuality is key as you will be working within a small, hardworking team
- Responding to client emails and messages with detailed responses, within set time frames
- Working across different products and systems
About you:
- High emotional intelligence and resilience
- Experience in conflict resolution
- Excellent written and verbal communication in a calm and composed manner
- Ability to think on your feet and problem-solve in a fast-paced environment
- Experienced in delivering exceptional customer experience to all clients
- Understand client needs and implement a proactive approach to Customer Support
About the company:
We are an Australian-owned, ASX-listed tech company and the leading online tradie marketplace in Australia. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, hipages Group operates via three technology-enabled platforms; hipages, Tradiecore, and Builderscrack (NZ) with over 300 team members across Australia, China, Philippines and New Zealand.
Take a look inside our home:
Ranked #3 in Best Places to Work in Australia for the past three years, we offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment:
- Close-knit diverse family of bright, respectful, collaborative members who love to solve problems and jump on new opportunities
- Strengths based organisation with in house coaching to help you leverage what makes you special
- Holistic wellbeing focus with EAP access, meditation room, daily bottomless continental breakfast, fresh fruit and snacks and diversity initiatives and celebrations
- Inspiring office and location - based in the heart of Sydney CBD, only a few steps from Town Hall Station, with multiple indoor and outdoor collaboration and social areas
- Social connection focus: Friday socials, 2x big company parties per year and regular and fun teaming activities - we work hard but play hard too!
We value Diversity:
Innovation & Collaboration are core values at hipages, and are impossible to cultivate without a diverse and inclusive team. We don't expect you to be an expert in all areas, we're more interested in who you are as a person, a team member and a leader.
Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role we encourage you to apply, we would LOVE to hear from you!
We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.
#LI-JL1 #LI-Hybrid
