Address
Form of workAbout the business:
SKUvantage is a successful and fast-growing tech business, helping many of Australia's biggest brands and retailers create, manage, source and distribute high quality digital product information to consumers. We are the leader in what we do.
Based on the Northern Beaches of Sydney, SKUvantage was recently acquired by Salsify Inc, a global leader in this space. SKUvantage continues to cement its place as the ANZ leader in online product content solutions.
About this role:
Ensure the successful delivery of product content for Salsify ANZ clients. You will work closely with internal and external stakeholders, including a range of Australia’s largest retailers.
- Global leader in the rapidly growing e-Commerce sector
- Support the Customer Support team as the business grows
- Working in a fantastic culture with great people within SKUvantage and the broader Salsify Group
Are you a technically astute and love problem solving? Join our dynamic and growing customer service team to assist and support our clients with our innovative platform.
Key Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries/tickets.
- Communicating with customers through various channels, Freshdesk, Email, FreshChat and telephone.
- Acknowledging and resolving customer queries.
- Learning our products inside and out so that you can answer questions.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional Customer Support.
- Liaising with numerous parties involving data that is fed from our platform to retailer sites and solving issues associated with these feeds.
Role Requirements:
- Can deal with Level 2 Customer Support issues.
- Proven 2+ year’s experience in dealing with level 1 and 2 issues, including SaaS related/Software related issues.
- Ability to stay calm when customers are stressed or upset.
- Technical ability across a wide variety of platforms.
- Experience working with Customer Support in the technical or software industry.
- Ability to deal with phone queries, in an excellent command of English.
What we can offer you:
- Exposure to an exciting and growing tech business, with many of Australia’s biggest companies as clients
- An excellent culture where staff are valued
- A highly capable, skilled and motivated team that has a strong focus on supporting each other and working together
- Close to public transport and shops, as well as plenty of nearby parking
- A team that lives by its values - to Care Deeply, Take Action, Trust in the Power of our Team, and be Problem Solvers.
Please note that only candidates who provide a cover letter with their application and who have current permanent work eligibility for Australia will be considered for this position.
Please apply via our candidate management system:
https://app2.greenhouse.io/jobboard/4002389002
