Customer Support Specialist

At National Property Group, we are driven by data but powered by people. That’s not just something we say, it’s something we truly believe.  

We have been working in the property industry to provide quality property data for over 20 years. Our people are on a mission to create a better property experience for everyone, by providing innovative products, backed by great service.  

We are nimble, supportive, collaborative, and 100% Australian-owned, which we are proud of. 

If you're passionate about data, problem-solving, and delivering exceptional service, we want you on our team! As a Customer Success Specialist, be the go-to person for providing the right answers and ensuring our customers grow with our products and services.  

Work with a committed team dedicated to retaining and delighting customers every minute of every day. 

Customer Support: 

• Answer all calls that come through to the support line promptly.  
• Respond to customers' queries promptly.  
• Accurately maintain customer interactions and account records within the internal CRM system. 

 Product Knowledge: 

•  Deeply understand our products and services, with a specific focus on data-related features and capabilities. 
•  Develop and maintain a thorough understanding of our products and services. 

 Customer Engagement: 

• Develop and maintain strong relationships with customers to understand their business goals and challenges. 
• Act as a trusted advisor, guiding customers on how our products and services can effectively address their unique needs. 

Training and Adoption: 

• Facilitate customer training sessions to promote the adoption and comprehension of products and services. 

Collaboration: 

• Collaborate with the product team to resolve issues relating to product support. 

Feedback and Improvement: 

• Share feedback on product and service enhancements to improve overall customer experience. 

• Proven work experience in a customer service/support role. 
• Technical experience in supporting browser-based software and smartphone apps is an advantage. 
• Effective communication skills. 
• Good troubleshooting and multi-tasking skills. 
• Customer service orientation. 
• Experience or understanding of real estate. 
• Preferred: Webinar training competency. 
• Preferred: Salesforce or SaaS support.