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Form of workAbout Us
HSI is a leading Environmental, Health and Safety (EHS) and workforce development provider based in the United States that offers safety and workplace training, safety management software, and compliance solutions. Founded in 1977, HSI has seen tremendous growth supported by innovative technology, robust systems, and exceptional customer support. Our mission is to make the workplace and community safer.
Our products: https://solv.com.au/ & https://www.donesafe.com/
About the Role
As we continue to grow we have recognised the need for an Data Analyst, this would suit someone who has graduated with a Degree in IT and has been working in the industry for 2+ years.
Your primary responsibilities will include:
- Provide 2nd/3rd level application support to our clients across Australia via a ticketing system (Salesforce) alongside other 2nd level application support team members.
- Gain a working knowledge of our software in order to help with configuration related issues, and to identify when something is an issue or standard system behaviour.
- SQL database navigation and data analysis to work through identifying issues, troubleshooting, diagnosis and carrying tickets/issues through to resolution
- Assistance with ETL Processes from Excel, XML, Text and other formats, for the onboarding/migration of new and existing clients
- Escalate tickets as required to senior team members and relevant teams
- Test and provide quality assurance on fixes and updates to systems before they go live
About You
You are a flexible, team player with excellent collaboration skills and a can-do attitude. To be successful in this role you will have demonstrated experience and skills including:
- Very strong general computer skills
- 2 years+ working with Microsoft web technologies
- Strong problem solving and analytical skills
- Be a forward thinker
- High level communication and comprehension skills
- Experience working within a fast paced customer support environment
- Good understanding of user experience focused on best practices
- Understand data and attention to detail
- Ability to deliver quality outcomes within committed timeframes
Technical Requirements to succeed in this role
- Essential: Experience using web applications
- Essential: SQL Experience
- Essential: Strong Excel skills
- Desirable: Bachelor's Degree in Information Technology
- Desirable: Experience in application support
- Desirable: Experience with MS SQL
- Desirable: Experience with systems hosted on Azure Cloud
- Desirable: Experience working with large data sets
- Desirable: Experience with data warehouses
- Desirable: Workers Comp knowledge
What’s in it for you?
- Access to a confidential and free EAP Service (Employee Assistance Program)
- Birthday Bonus Day – A day of paid leave for your birthday!
- Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
- Hotel Discounts for yourself, family + friends
- Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.
- Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee’s are entitled to 16 hours of volunteer leave per year to support causes that align with our mission ‘Connection Workplace Safety, Compliance and Employee Development’
- A flexible working environment
- A collaborative and supportive team-based environment
Our culture
Life at HSI is underpinned by our key values:
#OwnIt - We do what we do with passion and enthusiasm. We take responsibility and just get the job done.
#Better - Creating new and better ways for our team and organization to be successful. As an organization and as individuals, we are a work-in-progress always striving to be better.
#GotYoutBack - We're a company that fosters collaboration, teamwork and innovation. We work exceptionally hard and celebrate our wins together.
