AddressWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.
Are you ready to be an important part of this ever-transformational journey?
Duration: 6 Months Fixed Term Contract with possibility of Extension.
What YOU WILL ACHIEVE
Database Optimisation Administrator is responsible for developing and maintaining databases, ensuring data security, tuning performance, backing up data, and providing training and support to users. They are also responsible for addressing all allocated 2nd and 3rd Level Service Calls, System Incidents, Change Requests and Work Orders.
What YOUR DAY LOOKS LIKE
The key accountabilities for this role include:
Customer Obsessed & Delivering Service Like No Other
- Partner with Technology team to develop and implement a strategic technology infrastructure plan that aligns with business objectives
- Proactively build and maintain strong relationships with key Technology team members and business stakeholders, ensure clear communication of the status of service-related issues and proactively obtain feedback to drive continuous improvement opportunities
- Collaborate with business stakeholders to identify and address technology infrastructure needs and provide technical guidance for projects and initiatives.
Driving Commercial & Operational Achievement
- Design, implement, and maintain David Jones cloud and on-premise infrastructure database instances.
- Administration of the Oracle stack (OVM, ORL, Exadata, WebLogic and Oracle DBs), SQL and IBM DB2 databases
- Address all allocated 2nd and 3rd Level Service Calls, System Incidents, Change Requests and Work Orders delegated from the IT Service Desk and IT reporting Managers.
- Build database systems of high availability and quality depending on each end user’s specialised role
- Define users and enable data distribution to the right user, in appropriate format and in a timely manner
- Use high-speed transaction recovery techniques and backup data
- Minimise database downtime and manage parameters to provide fast query responses
- Provide proactive and reactive data management support and training to users
- Determine, enforce and document database policies, procedures and standards
- Perform tests and evaluations regularly to ensure data security, privacy and integrity
- Monitor database performance, implement changes and apply new patches and versions when required
- Serve as a technical point of contact for all aspects of the company’s cloud and on-premise Database infrastructure
- Manage security requirements for cloud and on-premise computing solutions and ensure compliance with those requirements by designing new solutions or modifying existing solutions
- Implement and maintain infrastructure policies, standards, and standard operating procedures to ensure compliance and security
- Monitor and analyse system performance, security vulnerabilities, and capacity planning to proactively address potential issues
- Evaluate and recommend emerging technologies and solutions that align with business objectives and enhance infrastructure capabilities
Leading Self, Leading & Empowering Others
- As the Database Optimisation Administrator, you will be responsible for supporting David Jones database infrastructure
- Provide guidance and technical expertise to the Infrastructure team designing, implementing, and maintaining the database solutions
- Lead self to ensure empowered, capable and accountable to deliver priorities
- Promote a thriving team culture, with a focus on achievement, empowerment, inclusivity and innovation that values continuous learning and puts our customer at the heart of what we do
- Partner cross functionally to ensure shared success and champion best practice, while indirectly building capability and confidence across the business
- Act in accordance with David Jones THRIVING Cultural Foundations and Code of Ethics & Conduct. Comply with all David Jones policies, practices and procedures.
Work Health & Safety
- Maintain a safe working environment for team members, contractors and visitors, and ensure that others are not put at risk
- Implement and adhere to David Jones policies and procedures, guidelines and safe work practices within your area of responsibility; and complete all required David Jones training
- Ensure that you consult and avoid introducing new hazards or breaches of David Jones legislation when implementing new initiatives, systems, products, equipment or designs
- Report injuries or hazards as per policy and support return to work programs.
What YOU’LL NEED TO THRIVE
Experiences
- At least 5 years of experience in Infrastructure and cloud engineering or a related field.
- Experience working within similar corporate / retail environments, partnering with Technology team and the business to achieve business outcomes and optimise customer / end user experience
Technical Skills
- Degree in Computer Science, Engineering, or a related field
- Proven experience administering, configuring and managing large database environments
- Extensive experience working with Oracle, Microsoft SQL and IBM databases
- Knowledge of Cloud and Network architectures, technologies and topologies
- Proven experience working in an IT Service Management capacity, with ITIL service management knowledge and experience, ITIL V4 preferred
- Retail industry experience highly regarded
- Excellent relationship building skills to work effectively with internal business stakeholders
- Excellent problem-solving and communication skills
- Proven ability to prioritise and plan, making insightful recommendations with an enterprise-wide consideration for technology and business needs
How WE MEASURE ACHIEVEMENT
You will achieve by delivering business and functional outcomes, in line with our thriving culture behaviours (detailed below). Specific goals and measures will be determined each financial year and tracked as part of regular conversation with your leader regarding your performance and ongoing development.
How YOU THRIVE
Our purpose at David Jones is to ‘inspire like no other’, and culturally we aspire to be THRIVING. In our thriving culture, our people will be at their best as individuals and as teams. Our thriving cultural foundations are defined by the behaviours each one of us display. It’s our commitment and responsibility to ensure that as individuals and as a collective, that we are living our cultural foundations.
Customer Obsessed
- We are curious to understand our customer and build a long-term relationship
- Our customer sees us as a source of inspiration, and we are dedicated to delighting them with seamless solutions as one team.
Empowered
- We trust each other to act with integrity, value our unique skillsets and are accountable for decisions
- We have the confidence to learn from our challenges and take action to drive achievements
- Together we celebrate our successes.
Inclusive
- We care for our people, customers, partners and community by creating an inclusive environment through belonging and respect
- We embrace the diversity of our ideas that allows our people to reach their full potential
- We are responsible for our planet through our focus on sustainability.
Innovative
- We constantly seek innovative ways of improving, challenging and exploring ways we can inspire
- We achieve this by listening, seeking feedback and having the courage to challenge the status quo
Why Us
We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees.
- Our company is extremely diverse with 165 nationalities represented.
- We offer the opportunity to work with colleagues across the globe.
- We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
- We offer comprehensive benefits for all employees.
- We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.
