Day Surgery Medical Receptionist

Monash IVF Group are leading the future of reproductive care
Monash IVF Group is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. As leaders in our field, we offer a dynamic workplace to those seeking to make a difference. You’ll be joining a team of multidisciplinary specialists who collaborate to improve the experience and outcomes for patients with care and compassion.

Monash IVF Group values each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following:

• A Learning & Development Framework that supports your professional development
• Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
• Internal mental health peer support program
• Fitness Passport Access
• Discounts on MIVFG fertility and ultrasound services
• Paid IVF Leave
• Paid Parental Leave - 12 weeks plus superannuation

A role with unique responsibilities
Our Day Surgery Unit (DSU) Medical Receptionist, known as DSU Patient Services Coordinators plays an important part in providing quality administration and clerical support within our on-site Day Surgery Unit.  

The successful candidate will be joining a high performing, collaborative and compassionate team who continuously provide exceptional service to our patients to directly enhance patient experience. 

Reporting to the Patient Services Team Leader, some of the responsibilities of the DSU Patient Services Coordinator include:

• delivering caring customer service to internal and external stakeholders
• providing professional reception services, through all communication channels
• ensuring the readiness and cleaniness of the reception area
• managing all billing services within the Day Surgery unit effectively and efficiently, including the manaegement of debt collections within designated timeframes
• providing patients with Day Surgery information about treatment costs, methods of payments and timing of payments; to accurately invoice and receipt payments; to receive and bank cash in accordance with company protocols
• Prepare all necessary paperwork for the theatre lists 
• confirming eligbilility for private health funds for patients 
• submitting health fund claims in a timely manner 
• managing day to day operational issues and escualuate where necessary 
• resolving any discrepancies in a timely manner, otherwise collaborating with the Patient Services and/or Billing Team Leader to achieve quick resolution
• developing and maintaining a collaborative relationship with other Patient Service Coordinators and the NSW Billing team

Are you the ideal candidate for us?
The ideal candidate will see their role as vital to the success of the organisation and to the Day Surgery unit at Sydney CBD.

Understanding there are ups and down in reproductive health, the DSU Patient Services Coordinator will have a genuine interest in fertility solutions and be sensitive to the needs of patients and display exceptional communication skills.

Ideally you will bring the following:

• The desire and passion to provide exceptional customer service to our patients and internal contacts
• The willingness to apply best-in-class patient experience at all times
• Knowledge in medical billing (Day Surgery advantageous)
• Excellent and efficient cash handling skills
• Strong knowledge of arithmetic and ability to perform simple calculations
• Problem solving capability and eagerness to resolve billing discrepancies
• Willingness to pass on knowledge to others within the patient services team
• Superior organisation and time management skills with proven ability to multitask
• Exceptional interpersonal skills and well-developed communication skills including presentation skills
• A willingness to work collaboratively within a small multidisciplinary team 
• A focus on timely outcomes with the ability to prioritise
• Strong attention to detail
• High level of initiative and a can-do attitude
• Dynamic, flexible and adaptable 
• Advanced Microsoft Office suite skills and capability to learn new Monash IVF Group systems
• A willingness to fit in and embrace the Monash IVF Principles - care, collaborate, commit, communicate, create

If you’re ready to join the brave leaders of reproductive care, please follow the link below and provide an updated resume and a cover letter, outlining why this opportunity interests you and how this opportunity aligns with your career. 

Only shortlisted candidates will be contacted for a telephone screen. Australian working rights will also be considered as part of the screening process. 

Closing Date: 17 Februaruy 2024 

Danielle Benedek
HR Business Partner NSW
0412 548 ***
  
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