Debt Collection Officer

Full Time Permanent Position
Band 5 - Salary Range $76,355 to $87,925 per annum + 11% Super + RDO
Salary offered will depend on level of skills and experience.
About Melton City Council
The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality—one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.
We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.
The Opportunity
An exciting opportunity has arisen at Melton City Council for an energetic and self-motivated person to assume the role of Debt Collection Officer at one of the fastest growing and exciting regions in Australia.
Key Responsibilities

• Ensure that all rate accounts in arrears are followed up with a reminder notice in accordance with the current policies and practices also not limited simply by standards, procedures.
• Initiate legal action when required in accordance with the current policies and practices and liaise with Council’s debt collectors in the recovery process, with regular reporting.
• Process Financial Hardship Applications in a timely manner and to recommend appropriate actions and write-offs for Manager Finance’s approval of such action.
• Pay invoices from service providers, not limited simply by standards and procedures.

To view the Position Description, click .
About you
To be successful in this role you will have the following:

• Tertiary qualification in administration or a related field with little or no relevant work experience or a lesser formal qualification with relevant debt recovery experience.
• Experience using document management system.
• Demonstrated experience in following up on accounts in arrears and initiating legal actions when necessary.
• Experience in contributing to the development of revenue procedures and managing time effectively to achieve objectives.

Culture and Values
Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.
We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture

Benefits
There are a number of great reasons why our people love working at Melton City Council:

• 19 Day Month
• 4 weeks and 2 days annual leave (As of 1st of July 2024 will increase to 5 weeks)
• Flexible Working Hours
• Extensive Career Development & Leadership Programs
• 16 weeks Paid Parental Leave (Super is paid during parental leave)
• 3 weeks Paid Secondary Carer Leave
• Family Room available including Breastfeeding Facilities (

) * Wellbeing initiatives

• Subsidised Uniforms

How To Apply
If you require further information about the position, please contact Kelly Richardson, Revenue Collection Team Leader on 9747 5391.
Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.
To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.
All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees and Council’s COVID-19 vaccination policy which require employees to provide documentary evidence of their vaccination status before attending the workplace.
We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.
Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.
Applications close 11:59pm Wednesday 24 January 2023