Debt Collection Officer

Public Sector People is proud to partner with a leading organization in the Local Council Southern Suburbs of Melbourne. 

Job Title:Debt Collection Officer (Temporary Contract)
Location: Southern Suburbs, Melbourne
Hours: Full-time (38 hours per week) with hybrid working arrangements
Contract Length: Temporary (2-3 months), ASAP start
Salary: $35.50 per hour + super

About the Role
Our client is seeking a diligent Debt Collection Officer to join their team. As a vital member, you will play a crucial role in managing debt, providing excellent customer service, and supporting the financial well-being of the community.

Key Responsibilities:

• Handling incoming calls, queries, and requests for hardship or payment arrangements.
• Providing prompt and accurate verbal and written responses regarding debt management and other issues related to Rates, Valuations, and Property.
• Monitoring payments and taking corrective actions for non-payment or failed payments.
• Offering appropriate information and advice to customers via telephone, email, or in person regarding payments and rate arrears inquiries.

Job Requirements:

• Previous experience in Government/Healthcare/Education/NFP/Public Sector in a similar role.
• Experience with customer service, especially with Financial Hardship.
• Good financial and numerical skills.

How to Apply
Please apply for the role with your most updated CV. For more info, please contact ******@publicsectorpeople.com.au or 03 8535 3***.

Please Note: Only shortlisted candidates will be contacted.