AddressIntroduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
The Delivery Project Manager based in Canberra, ensures client needs are satisfied by constructing partnerships between the Client, Project Office, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction.
You will build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).
Your role will work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations regarding assigned IBM team operations. You'll provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables, manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization.
You will manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization. It is part of your role to support the business and or Project Executive (CPE) in identifying growth opportunities and contract profitability.
Also take ownership of the quality of service provided by the delivery organization and is responsible for tracking and reporting on service level performance. Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise. Guides Functional Objectives or Technologies.
Skills:
Environment:
Professional knowledge related to incumbent's department or function.
Communication/Negotiation:
Engaged as an independent professional. Ability to articulate and compare alternatives approaches. Negotiate with specified objectives.
Problem Solving:
Recognize problems related to project objectives. Creativity and judgment applied to professional technical, or operational problems. Independently generates solutions, based on analytical skills & business knowledge. Challenge the validity of given procedures and processes to enhance and
improve or develop complementary adjustments /solutions.
Contribution/Leadership:
Works on special projects, or leads small teams, or manages routine technical/ operational activities or departments (national or international). Understands departmental mission and vision. Provides advice in technical/operational domain of specialization. Generally, controls own work priorities and methods requiring tradeoffs.
Impact on Business/Scope:
Accountable for individual or team, or department results, and for the impact of the results on functional activities. Participates in overall departmental program planning. May have budgetary responsibility. Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.
Required Technical and Professional Expertise
- Account Management across Software Support, knowledge across Oracle Product highly preferable.
- Preferred - Solid experience and knowledge in Oracle Products like Identity Management, Oracle Data Relationship Management, DataGuard, GoldenGate , OBIEE, OEM and IDM
- Broad knowledge of the Oracle Applications suite.
- Strong analytical and reasoning skills with proven data analysis
- Very Strong and proven problem-solving skills
- Manage customer escalations, co-ordinating internal and vendor resources and provide updates to internal and client executives.
- Ability to attain new skills in other IBM Open Source products and become an advocate for them.
Preferred Technical and Professional Expertise
To be a successful Delivery Partner Executive you will have:
- Analytical problem Solving: exceptional analytical, problem-solving, and data analysis skills,
- Communications: the ability to demonstrate a strong set of communication skills, both verbal and presentative, to a broad range of Senior/Executive Stakeholders.
- Conflict Resolution: confidence and experience to work through conflict resolution and the ability to drive outcomes from meetings, by using effective Engagement skills.
- Quality & Client Centric: you will have Service Delivery Management experience and have a Client Centric mindset, focused on delivering a high quality of support and delivering on Client SLAs.
- Strategic Mindset & Vision: The ability to identify opportunities and enhance systems and processes to improve the customer experience, with the ideal person being to travel to client sites locally and interstate.
- Technical Acumen: A desire for continual education on IBM, Oracle and Open Source products.
Other Requirements
Australian Citizen
Preferred Australian Government NV1 (Negative Vetting Level 1) Clearance
