Address
Form of workAs the Department Manager (2IC) and part of the Retail Department:
- You will lead the team in providing a sincere client experience, ensuring maximum profitability.
- Together with the team, you will achieve and maintain operational excellence through the efficient running of all areas of the department.
- You will develop commercial awareness, connection to your local client base and partnership with the regional and corporate teams to ensure your department's success.
TEAM
- Promote and maintain a strong sense of team spirit.
- Lead and coach the team, ensuring that they have exceptional brand and product awareness.
- Identify individual and team training needs and communicate these to Training & Retail Manager
- Ensures that the team receives training regularly to develop client service, product knowledge and selling skills.
- Individual performance review 1/month: One on One.
- Plan roster, staffing request, absences, and time off in advance to provide appropriate store coverage.
- Participate and prepare for monthly team/office meetings.
- Hold morning information and motivational briefings in partnership with office management team.
- Coordinate the scheduling of inventories and cycle counts with stores (ASM, SP).
CLIENT
- Ensure client experience with a team that provides exceptional client service during the selling ceremony, an in-depth knowledge of the products as well as of the brand.
- Support team in building and strengthening relationships with clients.
- Drive local clients network growth and increase their loyalty.
- Ensure qualitative monitoring and updating of client information, accordingly to the Company tools (CRM, client books) to retain actual clients and detect new high potential clients.
- Involvement in trunk show organisation and hosting of store events in cooperation with office team.
- Assist in facilitating solutions to client needs/issues.
BUSINESS
- Drive sales targets, KPIS and client strategy.
- Analyse the business, identify anomalies, and propose action plans to office management.
- Assign clear targets to each team member.
- Provide weekly reporting, communicating potential client and/or market shifts, changes, or reactions to engagements/activities, as well as updating and monitoring the CRM to Retail Manager & CRM Manager.
MERCHANDISE
- Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
- Ensure the products replenishment and manage physical inventory of merchandise.
- Be responsible for developing and implementing strategies to maximise product performance by leveraging visual merchandising, clientelling training and team animation.
- Ensure product integrity through strict adherence to AS&Q guidelines.
VM
- Maintain the visual display of the products in accordance with VM and the company's visual merchandising standards.
- Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies, procedures and business needs.
STORE/BACK OFFICE
- Proficient and accurate use of POS.
- Participate in all inventories, cycle counts and goods receptions.
- Ensure store functional maintenance.
- Respect stockroom guidelines.
KEYS FOR SUCCESS
Experience:
- Position requires minimum of 5 years of relevant experience including people management.
- Retail experience preferred.
- Experience in luxury/fashion business a plus.
Our Commitment to Diversity & Inclusion
At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.
Right to Work
The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.
