Department Manager - Australia

Team Leadership and Supervision:

• Lead, mentor, and manage a team of employees within the department.
  
• Delegate tasks and responsibilities effectively.
  
• Conduct regular team meetings to communicate goals, expectations, and updates.
  

Operational Management:

• Oversee daily operations of the department to ensure efficiency and productivity.
  
• Monitor inventory levels and manage stock replenishment.
  
• Ensure compliance with company policies and procedures.
  

Customer Service:

• Provide excellent customer service by addressing customer inquiries, complaints, and issues.
  
• Train staff on customer service best practices.
  
• Implement strategies to enhance the customer experience.
  

Sales and Profitability:

• Develop and implement sales strategies to achieve departmental sales targets.
  
• Analyze sales data to identify trends and opportunities for improvement.
  
• Manage department budgets and control costs to maximize profitability.
  

Merchandising and Visual Presentation:

• Ensure the department is well-organized, clean, and visually appealing.
  
• Plan and execute product displays and promotions.
  
• Coordinate with the merchandising team to maintain an attractive product range.
  

Staff Development and Training:

• Identify training needs and provide ongoing coaching and development for team members.
  
• Conduct performance evaluations and provide feedback.
  
• Foster a positive and inclusive work environment.
  

Health and Safety:

• Ensure compliance with health and safety regulations.
  
• Conduct regular safety inspections and address any issues promptly.
  
• Promote a culture of safety within the department.
  

Reporting and Administration:

• Prepare and submit regular reports on department performance, including sales, inventory, and staffing.
  
• Maintain accurate records of employee attendance, scheduling, and payroll.
  
• Handle administrative tasks related to department management.
  

Education:

• A bachelor’s degree in business administration, management, retail management, or a related field is preferred.
  

Experience:

• Several years of experience in a supervisory or managerial role, preferably within the same industry.
  
• Proven track record of achieving sales targets and managing a successful team.
  

Skills:

• Strong leadership and team management skills.
  
• Excellent communication and interpersonal skills.
  
• Analytical and problem-solving abilities.
  
• Proficiency in using retail management software and MS Office applications.
  
• Strong organizational and multitasking skills.
  

Personal Attributes:

• Customer-focused mindset.
  
• Ability to work under pressure and meet deadlines.
  
• High level of integrity and professionalism.
  
• Flexibility to work irregular hours, including evenings, weekends, and holidays, as needed.