Deputy Director, Student Services

Are you ready to lead and shape the future of Student Services at James Cook University (JCU)? We are actively seeking a dynamic and experienced individual to join us as the Deputy Director, Student Services. This position offers a unique opportunity to contribute to the strategic planning, policy development, and continuous improvement of our Student Services Directorate.

• Full-time and continuing role
• Based at the Townsville Bebegu Yumba campus
• Attractive remuneration package of up to $165,931 per annum including superannuation and leave loading.

WHAT YOU CAN ACHIEVE IN THE ROLE
As the Deputy Director, you will play a pivotal role in enhancing the success of our students by leading the development and delivery of best practice student-facing transition, engagement, communication, retention, and administration services. Your expertise is crucial in contributing to strategic and operational planning for the Directorate, ensuring financial sustainability, compliance, and innovation outcomes. Risk mitigation is a key aspect of this role, as you will be tasked with providing high-quality strategic, policy, and operational advice to senior management regarding all student-related administrative services. Your ability to establish and maintain a strategic stakeholder network will support the delivery of high-quality student administrative services, fostering seamless operations across the University. Furthermore, your leadership will be instrumental in the successful delivery of special projects and change management initiatives. This involves developing high-quality project plans, communication strategies, and overseeing budgets to drive innovation and operational enhancement. Measurable service excellence outcomes are paramount, and you will achieve this by leading, managing, and developing a positive team culture. Promoting teamwork, quality, innovation, employee wellbeing, and engagement will be central to your approach.

WHAT YOU WILL BRING TO THE ROLE
With postgraduate qualifications in a related field and extensive relevant experience, you bring proven expertise in managing human, financial, and physical resources, and experience with navigating contemporary issues shaping the higher education sector. Your extensive leadership and management skills as well as your ability to contribute to the development of strategic objectives, and the motivation of high-performing teams are essential. Your advanced organisational, analytical, and problem-solving skills, coupled with a demonstrated ability to make decisions on complex and sensitive issues, are key attributes. Experience in implementing innovative and creative solutions to engage with staff, students, and the community is crucial, as is possessing high-level communication and interpersonal skills. Your proven ability to maintain effective working relationships, negotiate, consult, and liaise with staff from all levels of the University and external parties is paramount.

WHY JCU? 
JCU offers a culturally diverse working environment with opportunities for professional and personal growth. Employee wellbeing is at the core of our values, and we support our people through the provision of flexible working conditions and many other exclusive benefits including;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave
• 15 days of paid sick/carers leave per year
• Flexible working options
• Attractive options for salary packaging
• Fitness Passport
• Employee Assistance Program
• Ongoing professional development support
• Staff study assistance
• Access to online media subscriptions
• Corporate discount on health insurance premiums
• Well-equipped campus facilities including medical, childcare, gym and cafes.

HOW TO APPLY 
If you are ready to make a significant impact and advance your career, we invite you to apply and embark on a rewarding journey with us!

Visit the Careers at JCU website for further information and submit your application online.

Vacancy reference 18802 – applications close on 18 February at 11:59 PM AEST.