Address
Form of workHelp Desk, ICT (Information & Communication Technology) Support, and Cyber Security Operations
Full-time | Working a mixture of WFH and Onsite. Some occasional travel will be required.
About the business
BlueBox Global is a high-performing Managed Services and Security Provider (MSSP) servicing customers in Australia and Europe. Built from the ground up by Technology professionals passionate about delivering best practice solutions that drive business growth and generate a competitive advantage.
BlueBox Global focuses on excelling at providing opportunities for skills development, personal growth, and career advancement.
BlueBox is an equal opportunity employer, and a new role has opened to take your existing skills and accelerate your career growth.
About the role
You will work closely with senior colleagues and 3rd party technical teams to ensure that our clients are provided quality service continuously. You will be assigned a primary client and be involved in key technology projects as you develop your skills and client portfolio.
Benefits and perks
This role will provide accelerated learning opportunities with exposure to enterprise-level ICT systems and industry-leading cybersecurity services.
Skills and experience
Mandatory
Strong Customer Service skills and focus.
Excellent communication and interpersonal skills.
Desired
1-2 years of experience supporting users with Windows (and/or Apple), including building machines and installing software.
1-2 years of experience supporting users with Office 365 applications.
Solid understanding of modern networking and communication protocols.
Strong troubleshooting and problem-solving skills.
Strong desire to develop cybersecurity skills and assist in security operations.
Advantageous
Exposure to supporting users with Apple Mac and iPhone systems.
Windows 7 to Windows 11 upgrade experience.
Some understanding of ITIL.
Being able to articulate clearly and concisely from end user to senior management.
