AddressAbout Us
At Jupiter Group we offer a variety of technology solutions that help to solve business problems. We like to do things differently and offer a fresh, boutique approach to ICT, where we know all of our SME clients on a first-name basis, from the CEO to the new starter that we're helping to onboard.
As a small business ourselves, we are committed to providing solutions for our clients that not only mitigate risk, but also contribute to their overall competitive advantage. By intimately understanding our client's and their unique business operations, we strive to identify key areas for growth and develop a strategic plan for execution.
Our Values
- Above & Beyond - We exceed our clients’ expectations through extraordinary customer service. We live for the extra mile.
- Solution Focused - We have the long-term in mind and provide solutions that are appropriate for each situation. No band-aids and no cookie-cutter approaches.
- Professionalism - We hold ourselves to high professional and ethical standards so that the business we do together is fair, honest and transparent.
About You
This role is for an ICT all-rounder who is looking to build a career in a high-calibre organisation, which lives and breathes its values.
Our team is expanding and we are seeking a high-performing individual who thrives on going ‘above and beyond’ for our highly valued clients. The role is designed for someone who is ‘solution-focused’, an outstanding communicator and a true ICT professional.
To succeed in this role, you must:
- Be passionate about providing exceptional customer service;
- Have the confidence to problem solve utilising your well-honed technical skills;
- Take pride in your work and have sharp attention to detail;
- Be proficient in successfully juggling competing tasks;
- Be agile, flexible and thrive under pressure;
- Enjoy a high level of autonomy and take the initiative to learn;
- Reside in WA with a vehicle/license; and
- Be an outstanding team player.
Tasks & Responsibilities
This role will be the frontline and face of the organisation. You will be required to positively, confidently and proficiently attend to the full spectrum of ICT service desk requirements remotely, whilst undertaking some onsite visits when required. A typical day in the role could include:
- Responding to queries via phone, email and onsite
- Troubleshooting and diagnosing technical problems
- Resolving faults with desktops, servers, networks and other computer systems
- Performing proactive maintenance
- Following up with clients to ensure full resolution of issues
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
- Writing, editing, and revising training manuals for new and updated software and hardware
Qualifications & Experience
- Proven track record in a similar Managed Services or enterprise service desk role (Minimum of 3+ years' experience)
- Relevant ICT qualifications
- Demonstrated experience providing support in Level 2+ roles
- Strong experience in Microsoft 365 implementations and support
- Experience with Azure Active Directory / Entra ID, Intune, Microsoft Server, Active Directory, Remote Desktop and virtualization technologies.
- Experience working with cyber security technologies and frameworks
- Strong knowledge of Windows desktop operating systems
- Experience with backup systems
- Understand network fundamentals skillset across switching, routing and security
- Experience with 3CX and other Voice over IP (VOIP) technologies
- Familiarity with ticketing systems and remote monitoring and management software
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
You will be rewarded with a competitive remuneration package, a supportive team environment, flexible working arrangements that recognise that there is life beyond the office and opportunities to grow with the organisation.
Immediate start available!
If you are interested, we would love to hear from you! Click on the "Apply for this job" to send through your CV and a brief cover letter. Please advise your starting availability in your cover letter.
