Desktop & Mobility Support Officers

The AFP's End User Support team is seeking suitably experienced applicants to be considered for Team Member roles in Desktop & Mobility Support at national locations. End User Support team members provide critical integrated, secure and effective information and communications systems and services to the AFP. 

Working in a team environment you will be responsible for providing technical expertise in provisioning and servicing of end user devices such as laptops, desktops, mobile devices, other peripherals and licensed applications.

End User Support supports the management of the AFP appointees, resources and business activities. 

This work may include:

• Providing a high level of customer service through accurate and timely advice and assistance to system users
• Addressing customer support requests and following up to ensure timely and satisfactory resolution
• Ability to travel interstate to national locations within the Australian Federal Police
• Participating in equipment moves, adds and changes
• Procuring, provisioning, configuring and setting up equipment; ensuring proper functionality and connectivity of all devices
• Engage and collaborate with internal and external stakeholders on projects

Your role will involve collaboration with other teams and external vendors. You must demonstrate excellent communication and interpersonal skills and be a team player, eager to work together and exchange information whilst providing quality service to AFP staff. Your experience working in a large and complex environment, along with your self-driven and highly motivated attitude, will help you to succeed in this role. 

You will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.