Desktop Rollout/It Technician

Cleared ICT are looking for a Technical Services Engineer, for our client a Global IT Provider on the deployment of PCs en masse to the users across the defence space at Lavarack Defence base Townsville.

This is a 4 week contract with possibility to extend.

1. We are looking to engage a cleared contractor in Townsville to assist with EUC Support on Lavarack Barracks.
   This would be for a 2 x 2 Week Periods:

   Period 1: 11/12/0223 - 22/12/2023
   Period 2: 08/01/2024 - 15/01/2024

   Preference is for an NV1+ Resource for the period outlined above,

You must have an NV1 Security Clearance in order to work on the defence base.

3+ months experience in similar role, ideally within the Defence/CIOG space highly desired but full training will be provided!

Key Responsibilities

• Assist in documenting, Pre-staging and configuration in order to build and deploy PCs
• Escalate to deployment team lead for technical and process issues
• Install and document installation and replacement of PCs in client spaces
• Support of desktop infrastructure and service across multiple technology streams including Hardware, OS, Software, Networks, Server, Print etc.
• Asset refresh, relocation deployment and decommission maintaining data integrity within the CMDB.
• Maintenance and housekeeping of client's physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
• Be aware of WHS practices, instructions and policy as set out by the project manager and the Client.

Carry out other work as assigned by TL or management.

• Demonstrated technical knowledge of hardware and peripherals i.e. workstations desktop PC's, printers, media and audio-visual equipment.
• Demonstrated knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10), Microsoft Office, Antivirus software and systems.
• Demonstrated working knowledge of basic IT infrastructure
• Strong verbal and written communication including the ability to articulate technical information to the targeted audience.
• Customer centric and customer focused
• Professional customer service skills.
• Ability to work well within a team while fostering relationships and partnerships and a can-do attitude
• Experience with end user technology support (highly advantageous)

3+ months experience in similar role, ideally within the Defence/CIOG space but not essential.

If you have a valid AGSVA NV1 Clearnce and would like to find out more about this opportunity call Daniel on:

M: 0424 906 *** | E:

At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security.