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Form of workL2 Desktop Support Systems Engineer (Microsoft Defender)
You are an experienced support engineer who is passionate about systems
We’re looking to set the standard for a world class, self-service, and secure digital platforms.
Together we can build state-of-the-art solutions to drive seamless experiences for millions of customers
Do work that matters
Joining EUX team means you’ll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group. We’re focused on providing the latest tools, technology, and resources to enhance the way our teams work together.
See yourself in our team
End User Experience (EUX) team build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more and provides our customers with better outcomes.
This position will pre-dominantly be based at Commonwealth Bank's state of the art Eveleigh office although we also provide flexible working conditions and also provide the opportunity to work in a hybrid environment.
Core responsibilities:
Responsible for L2 operations and support across the Group for the Microsoft Defender, tools and processes to meet security standards and policies.
Advise and influence project sponsors and stakeholders on appropriate design, adoption of standardized technology services, and appropriate technology lifecycle
Identify and mitigate issues or risks associated with design or solution proposals
Operational hygiene is maintained focused on customer outcomes, reduction of incidents, change control, problem management. Also includes drive shift left initiatives and self-service opportunities.
Contribute to the documenting of current infrastructure services in order to ensure better future technology roadmaps
We’re interested in hearing from people who
Are Microsoft Defender SMEs with specialized knowledge of support, ideally gained in a financial institution.
Thrives on delivering exceptional service to your customers and works to continually evolve and develop technology, processes and overall service improvements.
Have excellent communication and trouble shooting skills
Technical Skills
We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all but experience or exposure with some of these (or equivalents) will set you up for success in this team;
Extensive knowledge and experience in managing Microsoft Defender & Windows Security
Exceptional Microsoft Windows troubleshooting skills
Experience with power-shell scripting, automation and process documentation
MS Active Directory management, AzureAD and O365
Modern Workplace mobility management including Intune, SCCM and Autopilot deployment
Knowledge in Application Control
Engineering knowledge and broad experience across technology disciplines, including IT service management (ITIL), and business process, information and security products
Knowledge in Devops and Jira desirable
Working for us
Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across all of Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.
We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.
If this sounds like the role for you then we would love to hear from you. Apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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