Address
Form of workAbout the Company
Our client an international engineering, design and advisory organisation is looking for a Desktop Support Engineer with experience in Level 2 Mobility support.
About the role
As a Desktop Support Analyst, you will play a crucial role in ensuring the smooth operation of our clients' IT systems. You will be responsible for providing both Level 1 and Level 2 technical support to end-users, troubleshooting hardware and software issues, and delivering outstanding customer service.
Responsibilities
- Respond promptly to user inquiries, providing technical support and assistance via phone, email, or in person.
- Diagnose and resolve hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals.
- Install, configure, and maintain operating systems, applications, and software updates.
- Collaborate with cross-functional teams to resolve complex technical issues and escalate problems when necessary.
- Set up and configure user accounts, permissions, and access rights.
- Conduct system upgrades, patch installations, and equipment installations.
- Create and maintain detailed documentation of support activities, solutions, and user guides.
- Continuously update technical knowledge and stay abreast of emerging trends and technologies in the field.
Requirements
- Based in Perth - client a large mining organisation.
- 8 days onsite for a 12hour shift typically 6am-6pm and 6 days offsite
- Tablet, mobility, android experience
- Operation desktop environment support
- Provision of 2nd level Desktop Support across multiple, regional mine sites
- Management of incidents and requests
- Respond and escalate to 3rd level teams where required.
- Experience in Microsoft support environment and able to work autonomously and independently.
- Excellent communication skills
Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Sneha on 0406 504 *** OR ***********@akkodis.com
Joining Akkodis as a Consultant
- Weekly Pay
- No payrolling processing fees
- Upskilling opportunities and training discounts
- Consultant gatherings events
- Akkodis SME meet ups/information sessions
- EAP Support Program
- Dedicated Account Management Support Team
Akkodis, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines - Consulting, Solutions, Talents and Academy.
"Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds".
