AddressWelcome to Centorrino Technologies, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.
Our CEO Adam Centorrino is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.
Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.
Here's what you'll be doing:
- To ensure the smooth day to day operations of the customer's site.
- Be personable with end-users developing a friendly bond with customers.
- Collaborate with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
- Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results.
- Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
- Ensuring documentation and procedures are always up to date.
- Create a service catalog for the team.
- Taking ownership of day-to-day technology issues and dealing with external parties.
Here's what you'll bring:
- Experience with Jamf/Intune
- Experience with Mac/PC devices
- Experience with Papercut (or similar)
- Experience with Windows Server
- Strong network knowledge
- A positive mindset with a ‘can do’ attitude
- Willingness to learn technology solutions and concepts to confidently liaise with staff and external vendors
- Experience in A/V Hardware and Systems
- Good verbal and written communication skills
All our team members are expected to obtain and maintain a valid Victorian Working with Children Check and a Police Check.
This role does not require any formal qualifications and is classed under the Business Equipment Award.
Note: This is an amazing opportunity to work full time on a client site gaining amazing experience and lots of training.
Benefits
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
- We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
- We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.
- We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
- We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
- We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.
When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.
