Event Sales Assistant

Event Sales Assistant

(Fixed Term)

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

About the role

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity.  Ensures their property events have a seamless turnover from sales to service back to sales.  Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.

Critical responsibilities:

Executing Event Operations

• Adheres to all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
• Celebrates successes and publicly recognizes the contributions of team members.
• Ensures associates understand expectations and parameters.

Executing the Sales and Marketing Strategy

• • Up-sells products and services throughout the event process.
• Participates in customer site inspections and assists with the sales process when necessary.
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
• Assist the DOSM with all group sales activities including hosting Site Inspections

1. Under direction from Senior Sales Managers address client queries/RFP within same day of receipt, ensure full qualification of lead is actioned, followed by immediate quotation.  All quotes should be sent same business day if possible. 

• Be a champion for MI LEADS administration, by providing effective administrative support to Senior Sales Managers to ensure all periodic targets are met, & to ensure overall annual MI LEADS KPI is achieved.  Promote referral business where possible and embrace the culture for MI LEADS.
• Maintain regular contact with the Global Sales Office (GSO) offices where appropriate submit sales leads within the Marriott International network. 

Managing Profitability

• Forecasts group sleeping rooms and event revenue (catering and audio-visual)

Providing Exceptional Customer Service

• • Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Participate actively in the regular communication activities to keep departments informed and to foster excellent two-way communication between Sales & C&E. 
• Ensure files, correspondence and other relevant business documentation are maintained and filed accordingly.
• Participate in site inspection program, look for continuous improvement to drive a better conversion of inspections.
• Participate in the Quality Track mystery call program with the objective of exceeding the hotel performance goal
• Update sales presentations for all communication needs
• Record telephone messages and attend to callers where appropriate
• Maintain and update all client information
• Represent the Sales Team on internal committees as requested
• Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
• Ensure compliance with the hotel’s grooming and uniform standards
• Demonstrate clear behaviors and management style that align to the Marriott International Core values
• Proactively promote a positive culture which is in line with Marriott International’s core values. 
• Empowers associates to provide excellent customer service.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Reviews comment cards and guest satisfaction results with associates.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

Successful Candidates will have:

• High school diploma or GED; minimal experience in the tourism / event or related professional area.
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

The Benefits 

Enjoy the benefits of:

• Unlimited strategic development and career opportunities
• Generous accommodation and food and beverage discounts including all properties within the Marriott International group
• Recognition programs to keep you motivated
• The best hotel training opportunities provided
• Wellbeing and mindfulness programs to ensure you stay healthy