Address About us
At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Purpose of the Role
Be part of a team of delivery specialists in creating the best digital experiences for our customers. You’ll find yourself engaging with senior stakeholders across the business to ensure all parts of the features we deliver meet or exceed expectations as part of a complex financial system.
You’ll be a part of a significant strategy to create and maintain Australia’s best web based digital platforms for quoting, selling and managing insurance policies. With a key focus being customer experience, the platforms allow our customers channel of choice without compromise of experience.
As a key member of a delivery team, the Business Analyst works closely with the Product Owner, development and other business functions to ensure any requirements are documented clearly and consistently. Ensuring they are fit for purpose, both within business needs and system constraints as part of collaboration with the delivery team. Additionally, you’ll work closely with our UX/UI team who have a track record of relentless customer representation.
Position Accountabilities
Engage and perform key Agile duties with your delivery team; typically running workshops, estimation sessions and produce agile artefacts Actively participate, contribute, and execute against a Community of Practice to ensure alignment across the Business Analyst role in the delivery process. Work closely with CX/UX and UI Specialists to ensure consistency of customer experience Research As-is processes to identify and define the problem space. Interact with stakeholders to analyse their needs and facilitate the process to identify solutions. Work closely with all stakeholders (business, E2E team, and PO) to prevent any gaps between the proposed solution and the implementation. Evaluate the solution’s feasibility and impact on various stakeholders and/or existing areas of the business. Work alongside a dedicated team and in coordination with a Product Owner to produce Prototypes, Requirements, User Stories and Acceptance Criteria for your delivery team Help PO to plan the delivery of the proposed solution. Produce in-depth documentation of all requirements and the business solution so that stakeholders, the development team, and the test team all have a clear understanding of the agreed solution. Manage changes to business requirements and perform a risk assessment. Review Test cases to ensure that all business scenarios are covered. During the testing phase, collaborate with the test team to ensure the solution is accurate and free of bugs and issues. Collaborate with end-users to help them understand the changes and adopt the new solution.
Qualifications and Experience:
Previous experience in an Agile environment Experience with:
Large and complex technology stacks Stakeholder engagement and management
Significant web ecommerce experience In depth understanding of User Experience & Design (UX/UI) principles and practices
Desired:
Agile delivery methodologies Financial and regulated industries Jira & Confluence Organising and facilitating workshops
Our Perks
Location – Our office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options and public transport. Alternately, our North Lakes and Kawana sites have secure free parking and access to transport. Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year. Paid parental leave - We support our new parents with paid parental leave and other benefits. Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities. Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses. Employee discounts - You’ll receive discounts on Budget Direct insurance products. Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes. Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers. Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
