Digital Content Lead

Lead best practice Digital Content in transformational environmentPermanent position, flexible, hybrid and supportive workplace$107,962 - $120,556 pa (plus super and RDO) Bring your content strategy skills to a well-supported and empowered Digital Content team.The City of Boroondara has embarked on a digital transformation that will enable us to better meet our customers’ needs in new and innovative ways. Our customer-facing digital experience is central to the success of our digital transformation and meeting the challenge of our omnichannel aspirations.We offer flexible hybrid working arrangements helping our people balance work and life, along with being in a prime Camberwell location surrounded by leading cafes, restaurants and other key amenities. We are focused on providing a workplace that is rewarding, enjoyable, healthy and productive for all employees, making this a fantastic work lifestyle opportunity.About our Digital Experience teamThis role sits within the Customer & Transformation directorate at City of Boroondara. You will be a part of the Digital Experience team, reporting to the Head of Digital Experience.The responsibilities of the Digital Content Lead are focused around maintaining the customer-facing website and digital channels, driving content strategy and design in support of our digital roadmap, and supporting City of Boroondara’s digital transformation program, Transforming Boroondara.You will lead a team of content design professionals whose role is to make it as easy as possible for the residents of the City of Boroondara to find information, access services, and transact with the council.About the roleThis is a senior role within the Digital Experience team. You will use your extensive knowledge and experience in Digital Content strategy, content design, and team process and operations to maintain and optimise best-in-class websites and digital experiences, and lead and develop a high-performing content team.Responsibilities include:managing the business-as-usual publishing queue, team priorities, and workflowediting and publishing a range of content types for websites and digital servicesdefining connected customer content journeys across platformsscoping, approach, and content resource allocation for digital roadmap initiatives and transformation projectsdeveloping new processes and improving existing processes to improve efficiencies, productivity, and quality of Digital Contentimproving the digital user experience through alignment with usability, reading, and accessibility standardsleveraging analytics, customer data, and user research to inform decision makingAbout youYour customer-centric approach will ensure that content is consistently and thoughtfully developed to meet customer needs, expectations, and create a seamless and empowering customer experience.You have a strong understanding of WCAG accessibility standards, plain language, SEO principles and methods, web analytics, and writing for digital. You have practical experience with HTML, as well as working with a range of content management systems (CMS). Drupal experience is desirable, although not essential.You are known for your ability to build honest and productive stakeholder relationships and have experience contributing to the production and publishing of content for complex, large scale websites, and across multiple digital platforms and channels.This is a fantastic role to showcase your existing knowledge, experience and enthusiasm, and develop your skills further. It is a role where your significant content experience and work in strategic content roles on service-driven websites or digital channels will be valued.You will join an exciting digital team in which peer-to-peer learning and collaboration are core components that drive success.Want to know more?Check out our Position descriptionHow to applyPlease submit your application online via the ‘Apply’ button by 11:59pm, Tuesday 9th April 2024. All applications must be made via the online portal; no applications direct to the hiring manager or from recruitment agencies will be considered. For a confidential discussion about this position please contact Nick Raftery via email nick. raftery@boroondara.vic.gov.auEmployment requirementsApplicants must have the right to work in Australia.Preferred applicants will be required to undergo a National Police Record CheckAppointment of the successful candidate will be subject to provision of evidence of vaccination status or medical exemption prior to commencement.If you want to know more about the benefits of working for the City of Boroondara, please visit our careers website boroondara.vic.gov.au/careersThe City of Boroondara is committed to providing systems that are accessible to as many people as possible. We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4401 or pcd@boroondara.vic.gov.au to allow us to help in any way we can.Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Council is a child safe organisation and as such, some positions may require the incumbent to hold a Working with Children Check.