Disability Services Manager

An exciting opportunity awaits for an experienced Disability Manager to manage a portfolio of participants in Brisbane!

An exciting opportunity awaits an experienced leader in disability to join our Client Experience team in Brisbane, with experience leading portfolios within the NDIS. Our office is based in Mount Gravatt, with regular travel amongst the community.
The Disability Services Manager, also known as the Client Experience Manager, plays a crucial role in the Client Experience Team. As a key member of the team, the role focuses on leading and developing a team of high-performing Support Workers whilst providing an excellent end-to-end client experience at Nextt.
Nextt
We are passionate about delivering person-centred care. As a leading NDIS provider throughout QLD, NSW, VIC, and SA, we believe everyone deserves to get more out of life and are passionate about understanding our customers and supporting them to achieve their goals. We act with integrity, aim to provide the best service, listen to maximize outcomes, and always strive to continuously improve.
One of the many benefits to working at Nextt is the level of internal support available, with specialists in areas such as behavioral and clinical quality, workforce planning and scheduling .You'll have the capacity and flexibility to provide support to your team, participants and circles of support.
About You

The Manager ensures that Nextt Support Workers work closely with clients to help them get the most out of life. They understand the value of having a Support Worker team around the client and coach and support the team to meet the needs, wants, and aspirations of clients. With this in mind, we ask that:

• You are a competent leader with exceptional people management skills, a service-oriented mindset, and a results-driven approach to solving problems.
• You have a track record of achieving success for clients.
• Have the ability to collaborate effectively with others
• Possess experience in the disability sector, especially in high physical needs and complex care.
• You are skilled at navigating various systems and proficient in adhering to established protocols.

What will we offer you?

• Working in this position can be very fulfilling, as you'll see firsthand the positive impact you have on people's lives every day.
• You'll also have access to a range of training programs, networking opportunities, and upskilling initiatives that can help you grow in your career and develop your skills.
• Our team is known for being supportive and positive, and you'll have the option to work in a hybrid format that offers flexibility. And of course, we offer competitive compensation.

Hopefully, you know what we want from our new Client Experience Manager by now. If this sounds like you, please apply with your resume and a cover letter outlining how your skills, experience, knowledge, and values are a great match.
If you are interested and would like a confidential chat, please reach out to our Corporate Recruitment Partner - Jean Creegan on P: 03 9834 6007
E: jcreegan@nextt.com.au We look forward to hearing from you!!
Workplace diversity is highly valued at The Nextt Group, and we recognize a diverse workforce is beneficial for our employees and our clients. Here at The Nextt Group, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community, and First Nations and Torres Strait Islander candidates.