This is a permanent full time opportunity.
Key responsibilities will include:
- Ensure individualised quality service is provided and maintained to our clients receiving personal care and support services;
- Management of relationships with internal and external stakeholders that ensures individual service delivery outcomes;
- Effective management of a team of personal support workers, to ensure delivery of great quality services to our clients;
- Monitor client funding packages to agreed budgets and implement strategies to address any ongoing issues where required
- Partner and collaborate with our clients and stakeholders to deliver appropriate and sustainable service.
- Travel will be required with regular local visits by car and travel to remote and regional areas, by air.
Our high-performing Client Services Officers come from a variety of backgrounds and specialisations. Basically, we're looking for someone who has:
- Transferrable customer service or management experience is essential;
- Experience of working within the community services or disability sector would be advantageous;
- Experience in or the ability to rapidly acquire knowledge, working within a quality management framework;
- Ability to manage a whole lot of competing priorities effectively and still deliver exceptional client outcomes;
- Proven experience in supervising, developing and mentoring staff;
- Advanced communication skills, with the ability to effectively communicate with a wide variety of people, including support staff, clients from varied backgrounds, government agencies, and funding partners;
- Excellent relationship building skills, being an ambassador for our organisation and our clients
- A current Australian driver’s licence and a reliable vehicle.
- A smartphone device.
- A current Yellow Card (QLD) or NDIS Workers Screening Card and a Working with Children Check (Blue Card) or be willing to apply for one.
By doing a great job, you'll be making sure that our clients receive the support they need to help them live the life that they choose.
Apply now and you'll also enjoy all the benefits of working with Spinal Life Australia, including:
- Salary packaging arrangements that can increase your take-home pay.
- Working in a team where your expertise is recognised and your contribution truly valued.
For further information regarding the role please feel free to contact Cheryl Varghese, Talent Acquisition Specialist on 07 3435 3***