Address
Form of work Excellent organisational skills
Experienced in scheduling or managing high volume calls
Flexible hybrid work
The Nextt Group can proudly state that for more than 20 years we have been making a difference in Australia by supporting individuals with disability and/or mental health challenges to achieve their goals and to live an independent life.
Our workforce spans NSW, VIC, QLD, and SA, providing daily quality, person-centred support to the people we support. Aiming to help everyone get more out of life!
Your Nextt role
We are seeking a Scheduler to join our New South Wales team. You could be based in Coffs Harbour, Sydney or Newcastle. Our Nextt person will join us with proven experience working in a similar role in the Disability/Mental Health sector, Healthcare Sector, Contact Centre Workforce Planning or Medical Administration.
This role reports to the National Scheduling Manager and some of the day-to-day activities include:
Working closely with our Client Experience Managers & Intake Managers supporting and developing the Support Worker teams
Actively participate in team and cross functional meetings whilst providing support to the customer service & scheduling team
Provide exceptional customer service in a timely manner.
Ensure support workers are placed into active shifts based on individual participant needs and follow up progress.
Identify shortfalls and provide proactive solutions to the team.
What is in it for you?
Join a highly skilled, values driven, dedicated team who work together to support the business, engage, and learn from each other.
Abundant opportunities to learn and develop personally and professionally.
Be part of a workplace that genuinely cares about its people and the community at large.
Flexible work arrangements include hybrid working.
If this sounds like you apply now!
Workplace diversity is highly valued at The Nextt Group, and we recognize a diverse workforce is beneficial for our employees and our clients. Here at The Nextt Group, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with disability, members of the LGBTQIA+ community, and First Nations and Torres Strait Islander candidates.
