Dispatch Coordinator

Service Today delivers premium quality residential Plumbing, Electrical, Heating & Cooling services to valued customers across residential areas of Sydney, Melbourne, Adelaide and Brisbane. Our employees range from licensed service technicians, informative customer service representatives, marketing enthusiasts and beneficial administrative staff members.

We are currently expanding our amazing team and are on the lookout for an experienced trade Dispatcher to allocate and coordinate jobs for our QLD technician team. Within this position we require someone with strong communication skills, high attention to detail, excellent organisation skills and the ability to work in a challenging environment.

The key requirements for this role are:

• Allocating and dispatching technicians within booked time frames, whilst ensuring adherence to KPI's and compliance
• Communicate with customers to provide regular updates and responding immediately to any deviation from initial plans
• Maintain strong relationships with service technicians out on the road and office staff
• Ensuring jobs are closed off and all relevant documentation is completed;
• Ensuring compliance with safety obligations under company policies, procedures and legislative obligations
• Organising material and equipment for job sites
• Ensuring the following days schedule is organised and communicated to service technicians
• Completing timesheets daily for service technicians
• Other tasks as directed by management. 

About you: 

• 2 + years experience in a Dispatch Coordinator/ Allocator/ Dispatch Role but not essential
• Previous experience in a Trade industry / Electrical or HVAC (desired but not essential)  
• Strong ability to multi-task
• Computer literate with strong Excel skills
• Have an eye for detail and the organisational skills to provide top quality workmanship for customers; 
• Ability to follow policies and procedures; 
• Ability to communicate professionally and respectfully with customers, office staff and co-workers; 
• Help maintain and promote a high company moral, professional, and friendly work environment.

Hopefully our job advertisement has intrigued your interest and we highly encourage you to apply for the position via the link below. Please ensure you attach your current resume.

Click APPLY below or email your resume to **@servicetoday.com.au or call Ebony on 0431 569 ***