Dispatch Coordinator

Service Today is a fast growing, family owned quality emergency Plumbing, Electrical and Heating and Cooling Service Company servicing Melbourne.

We are on the lookout for an experienced and enthusiastic Dispatch Coordinator to join our team! This position will be based within our NSW head office. 

This position demands a highly motivated individual with strong communication skills, high attention to detail, excellent organisation skills and the ability to work in a challenging environment.

The key requirements for this role are:

• Allocating and dispatching technicians within booked time frames, whilst ensuring adherence to KPI's and compliance;
• Communicate with customers to provide regular updates and responding immediately to any deviation from initial plans;
• Maintain strong relationships with service technicians out on the road and office staff;
• Ensuring jobs are closed off and all relevant documentation is completed;
• Ensuring compliance with safety obligations under company policies, procedures and legislative obligations;
• Organising material and equipment for job sites;
• Ensuring the following days schedule is organised and communicated to service technicians;
• Completing timesheets daily for service technicians; and
• Other tasks as directed by management. 

About you: 

• 2 + years experience in a Dispatch Coordinator/ Allocator/ Dispatch Role but not essential
• Previous experience in a Trade industry / Plumbing (desired but not essential)  
• Strong ability to multi-task
• Computer literate with strong Excel skills
• Have an eye for detail and the organisational skills to provide top quality workmanship for customers; 
• Ability to follow policies and procedures; 
• Ability to communicate professionally and respectfully with customers, office staff and co-workers; 
• Help maintain and promote a high company moral, professional, and friendly work environment.

The key to success in this role is to have strong time management skills, strong computer and software skills,  problem solving and communication skills, ability to multitask, self-motivated and able to work unsupervised, be a quick learner and able to meet deadlines and ability to maintain and coordinate operations.

If you like the sound of this and are looking for a great employer of choice, please visit our website at www.servicetoday.com.au to learn more about who we are. You can also follow us on Facebook by searching for 'Service Today'.

To learn more and apply for the role, please click "APPLY" below or email **@servicetoday.com.au