Dispatcher-Operations Coordinator

Eagle Logistics And Transport is a leading transport company based in Melbourne, specializing in local and interstate transport. We are committed to providing top-notch services with a focus on safety, compliance, and operational efficiency. As we continue to grow, we are looking for a dedicated Dispatcher/Operations Coordinator to join our team in Campbellfield.

As a Dispatcher/Operations Coordinator at Eagle Logistics And Transport, you will play a crucial role in ensuring the smooth and efficient operation of our fleet. You will be responsible for coordinating vehicle assignments, dispatching drivers, and maintaining optimal route planning. Your role will involve close communication with drivers, clients, and other team members to address any operational challenges and ensure timely deliveries.

- Fleet Dispatching: Assign vehicles to drivers for daily operations, ensuring efficient and cost-effective utilization of the fleet.

- Route Planning: Develop and optimise routes for drivers to minimise travel time and fuel consumption while ensuring timely deliveries.

- Real-Time Monitoring: Continuously monitor the status of the fleet using tracking systems, and make adjustments as necessary to address delays or issues.

- Communication: Serve as the primary point of contact for drivers and clients, addressing inquiries, resolving issues, and providing updates on delivery status.

- Compliance Management: Ensure all operations comply with company policies, safety standards, and industry regulations, including NHVL and COR requirements.

- Scheduling: Coordinate and schedule both regular and ad-hoc deliveries, balancing workload across the fleet to maintain service levels.

- Record Keeping: Maintain accurate records of vehicle assignments, driver logs, maintenance schedules, and delivery documentation.

- Customer Service: Provide exceptional service to clients by proactively managing expectations, addressing concerns, and ensuring satisfaction with our transport solutions.

- Issue Resolution: Quickly identify and resolve any operational issues, including delays, vehicle breakdowns, and route changes, to maintain seamless service.

- Operational Support: Assist with general administration, warehouse, and depot operations as needed to support the overall efficiency of the transport operations.

- Minimum of 2 years of experience in transport or fleet management.

- Strong organizational skills and attention to detail.

- Excellent communication abilities, both written and verbal.

- Ability to work well under pressure and adapt quickly to changing situations.

- Proficiency in using fleet management software or willingness to learn.

- A current valid Australian driver’s license.

- Full working rights in Australia (Citizen or Permanent Resident).

- Knowledge of the Victorian road network is preferred.

- Competitive salary and benefits package.

- Opportunity for growth and advancement within the company.

- A supportive and collaborative team environment.

- Hands-on training provided by our Operations Manager.

- Opportunity to learn from the best in the industry.

If you are ready to take the next step in your career and join a dynamic team, apply now and send your resume to "***@eaglelogistics.com.au". We look forward to hearing from you!