Address- You are passionate about building relationships with stakeholders.
- We are proud to support our distribution channel partners.
- Together, we can deliver exceptional customer outcomes.
Customer Service Network (CSN) is CommBank's public face, offering innovative banking solutions to over ten million personal and small business customers with top-tier products, services, and world-class systems.
See yourself in our team.
The Insurance and Retail Advice team manages strategy, operations, and distribution of the Bank's wealth products via retail channels, including CBA branches, Mobile and Personal Lenders, and Premier Banking Relationship Managers.
About the opportunity
Join an energetic, collaborative team to support distribution channels safeguarding customers' financial well-being, especially in general insurance. You will also assist stakeholders with change management, ensuring effective engagement with new and exciting insurance products.
More specifically, you will:
- Join our dynamic team, supporting distribution channels and stakeholders, and engaging with new insurance products and change management.
- Engage frontline managers and lenders to help them have the next best conversations with customers about general insurance protection.
- Leverage your relationship management and influencing skills to build success with our distribution partners.
- Build and execute plans with key stakeholders to deliver outstanding customer outcomes.
- Provide training and support to build skill of our frontline team members along with business performance management to our frontline leaders.
We're interested in hearing from people with:
- Solid experience in coaching and facilitation, as well as change management experience
- Empathetic listening skills, who can understand others' objectives and issues while achieving their own.
- Solid experience in Financial Services and protection knowledge and experience.
- The ability to engage and gain stakeholder buy-in for general insurance products.
- Excellent time management and the ability to cover a large region and customer base.
- Tertiary business, marketing, or financial qualifications, plus personal advice certification, are advantageous.
Based in any of our regional centres, this exciting role covers Regional NSW and the ACT, offering flexibility and autonomy. If this sounds like you, apply now!
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.
We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
