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Form of work29th May, 2023
Building Bright Futures
We’re not who you think we are.
Our focus on building a brighter future for Australia’s veterans is as strong as ever, and we’re doing it in amazing and innovative ways! From evidence-based interventions that make a real difference to veterans’ quality of life, to a best-in-breed tech platform that supports and enables veterans through membership, service delivery, and our Sub Branch network.
With Australia’s most successful prize home lottery backing us, you’ll have access to the best technology, skilled co-workers and interesting projects that will allow you the opportunity to grow your career with us.
About the role:
The District Administration Assistant role provides vital support to our District Offices, will report to the District Secretary and is a part of RSL Queensland’s Membership and Network team. The successful candidate will be a self-starter, someone that can show initiative and work autonomously. Responsible for the efficient, and client-focused provision of high-quality Customer Service, the role is a part-time position working 3 days per week (22.8 hours) and will be based at the Bundaberg District Office.
Key Accountabilities:
- Ensure a high level of customer service to all external and internal clients by welcoming all visitors on-site, determining the nature of business, directing them appropriately, and notifying relevant staff member of visitor arrival.
- Take calls for the office in a professional and efficient manner, determine purpose of call and forward to the appropriate staff. If appropriate, answer questions and queries about the organisation and provide callers with addresses, directions, and other information
- Respond to distressed callers that come through in a professional and empathetic manner, direct to appropriate services and staff efficiently.
- Undertake general office administrative duties, e.g., incoming mail, postage, monitoring and ordering supplies, photocopying, scanning, filing.
- Assist with the organisation of meetings, preparing invitations and agendas, printing documents, organising catering, accommodation, travel, co-ordinating follow up actions.
- Assist in the preparation of monthly and quarterly reports, for example, Volunteer Welfare Hours, Charitable Object Fund and Cadet Fund applications and acquittals.
- Update directories, collect data and prepare reimbursement claims, policy and procedure updates, documents, and general correspondence for consideration
- Receipt of incoming deliveries.
- Ensure National and RSL Flags are presentable whilst flying.
- Attend District Activities and events as required.
The ideal candidate will have experience in delivering exceptional customer service along with strong written and verbal communication skills. Additional requirements include:
- A current Australian drivers’ licence
- Excellent working knowledge and use of Microsoft Word, Excel and Outlook
- Demonstrated solid interpersonal, oral, and written communication skills, with the ability to consult, communicate and problem solve effectively
- Practical thinking and ability to deal with situations in a calm and coordinated manner
- Ability to work independently as well as in a team environment
- Physical ability to bend and reach above the shoulders carrying 5 – 7 kg load.
Some organisations say it, but RSL Queensland really means it - you will truly be working amongst committed, passionate and talented professionals. Every day, you will push the envelope as we work together towards our goal of delivering a bright future and enduring legacy for all veterans and their families.
Our employee benefits include:
- Additional Christmas leave
- Regular health and wellbeing events
- Access to our benefits hub where you can access amazing discounts with major retailers
- Paid professional development
- Monthly employee awards and recognition
- Paid parental leave
- World class IT, Technology and Systems
