Domestic & Family Violence Case Manager

ORGANISATIONAL ENVIRONMENT 

Strong Women Talking is a grass roots movement of First Nations sisters and aunties who are passionate about preventing and breaking the cycle of violence by creating a culturally safe space to educate, equip and empower women. Our goals are to support women and children in community through various gender based, DFV prevention programs.   

ABOUT THE JOB 

The Case Manager will provide support to the Advocacy & Prevention team at SWT and be the first point of contact for women accessing Strong Women Talking’s services. This role is focused on providing a, trauma informed/ healing centred approach, to First Nation women aged 18 and above who have experienced gendered based violence across their life span. The role welcomes people into our service, helps them to access the supports they need and provides case management and brief solution focused counselling. The role may support the delivery of groups, events or be asked to perform job-related tasks other than those specifically stated in this position description. 

DUTIES AND RESPONSIBLITIES.   

• Working independently and in collaboration with other staff to provide support to participants and the Advocacy & Prevention Team, including: 
• Manage waitlist and undertake client intake, assessment and referral processes. 
• Assess client health, wellbeing and access needs to ensure appropriate support is provided to clients. 
• Provide client-centred trauma informed case management services to SWT clients through face-to-face, telephone and web-based delivery modalities.  
• Provide brief solution focussed counselling to clients. 
• Develop, plan, and contribute to therapeutic, psychoeducation and community development group work.  
• Provide direct case management and co-ordinated care and support for First Nation women and their children. 
• In consultation with eligible clients undertake holistic assessments to determine individual needs for access to relevant health and community supports. 
• Based on the outcome of assessments, develop, implement, monitor and regularly review appropriate and relevant individual care plans. 
• Ensure that individuals are valued and respected and that care initiatives aim to promote independence and client self-determination. 
• Organise and participate in case conferences and interagency meetings in a collaborative and consultative manner. 
• Link women to services, supports and networks within the community 
• Support women, once housed, into sustainable longer-term tenancy through linkages with appropriate community agencies and supports.  
• In collaboration with the Advocacy & Prevention Team Leader and relevant service providers, support and monitor appropriate and responsive support services.  
• Promote SWT and advocate for service options for the target group, in the wider community, through sound working relationships with service provider networks. 
• Assist with administrative functions, including maintenance of client database and funding reporting requirements. 
• Participate in the professional support and development of the service and maintain your own professional knowledge and skills. 
• In conjunction with other team members, be responsible for ongoing development and evaluation of program practice, ensuring continuous quality improvement and compliance with the relevant standards. 
• Maintain a safe work practice in accordance with Workplace Health and Safety legislation and SWT. 
• Adherence to best-practice case management and health promotion and education frameworks. 
• Monitoring and responding to telephone calls and emails 
• Data input, word processing, scanning, and uploading of documents in relation to clients 
• Contribute to the planning, implementation, and revision for continuous quality improvement of service delivery 
• Prepare accurate and timely information for external reporting purposes. 
• Escalate identified issues and clinical risks through formal organisational channels. 

ESSENTIAL 

• Due to the nature of the role, only female applicants are eligible.
• To perform this role, it is essential that the person who holds the position be an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991 that applicants are Aboriginal or Torres Strait Islanders.
• Valid Drivers License 
• Current National Police Check 
• Current Blue Card (or willing to obtain) 
• Ability to commit to travel within Australia as required 
• First aid certificate (or willing to obtain)

ABOUT YOU 

• Relevant knowledge and skills gained through qualifications and/or previous experience 
• Experience supporting vulnerable client groups and women who have experienced gender-based violence.   
• High level skills in assessment, case planning and case management, and working in partnership with families and local service networks.  
• Knowledge and demonstrated understanding of the DFV service systems and legislation relevant to service delivery.  
• Understanding and gendered analysis of the effects of domestic, family and sexual violence.  
• Experience and demonstrated understanding of issues faced by CALD, Aboriginal and Torres Strait Islander peoples and communities, and other priority groups within the context of health and family wellbeing.   
• An ability and commitment to creating a positive work environment and organisational culture.  

SELECTION CRITERIA 

1. What skill and experience do you have providing trauma-informed healing-centred assessments and case management?  
2. What is your experience or understanding of domestic and Family Violence programs and services for First Nation Women in Qld and nationally?   
3. How do you ensure people from all diverse experiences have their needs met?  
4. What will you bring to SWT?