Duty Manager

The Waterfront Tavern Shell Cove is seeking a hands-on Duty Manager to join the team and assist the General Manager in the running of the new and dynamic Waterfront Tavern. This is a role for someone looking for long term growth, someone who is motivated and someone who wants to succeed. 

 About the Role

We are seeking a motivated and enthusiastic hospitality professional with a minimum of 2 years’ experience in a pub/bar manager role to lead our FOH team.

Reporting directly to the General Manager & Venue Manager, you will be assisting them in the day to day operations of the Tavern to ensure there is smooth operational workflow of both front and back of house to ensure our customers have a great experience.

The Duty Manager will be working with and leading a great team & establishing a great customers base, with a key focus on food and beverage service, employee culture and engagement, compliance and customer experience. This is a hands’ on, fast paced and challenging role that will see you leading, monitoring and overseeing the daily operations of the venue, whilst effectively fulfilling and delivering on business objectives.

Key responsibilities include: 

• Establishing and maintaining strong and profitable relationships with new and regular customers.
• Motivating staff to maintain high staff morale – dealing with any staff problems in a positive, proactive and conciliatory manner. 
• Implementation of all business systems and procedures.
• Understanding the requirements of workplace safety standards and RSA and RCG policies and regulations
• Overseeing the running of events within the venue
• Ensuring the presentation of the venue and staff are in line with expected standards.
• Lead from the front in providing exceptional levels of customer service ensuring the smooth running of shifts 
• Be responsible for opening and or closing procedures.
• Manage feedback provided by customers and taking action where appropriate

The ideal candidate will have: 

• Proven experience in a management role in a hospitality venue
• Strong operational skills with the ability to make objective decisions to benefit the business
• Proven ability to lead a large team with a mix of front and back of house staff
• Strong leadership qualities with ability to motivate and encourage
• Strong conflict resolution ability
• A genuine passion for the hospitality industry with an interest in further learning and development
• Gaming and wagering including TAB & Keno.
• Management & training of staff experience
• POS systems & stock control.

Must be flexible and available to work nights & weekends +public holidays, when rostering requires.
Have excellent personal presentation and communication skills.

Hold current RSA and RCG certificates/competency cards along with TAB & AML certificates.

Minimum 1 year experience in a similar role

Be available to start ASAP.

If you feel you meet the above requirements and are ready to take the next step in your career please submit your application, resume and cover letter today or email *********@waterfronttavern.com.au