AddressGeneral information
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Name
Duty Manager
Site / Location
Chullora
Ref #
12356459
Entity
Star Track Express PL
Opening Date
11-Mar-2024
Suburb
Chullora
Work Type
Permanent Full Time
Description & Requirements
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We're StarTrack
We are a part of the Australia Post Group. This means that when you become a part of StarTrack, you join a larger network. Our customers choose StarTrack because of our exceptional delivery network, making us their preferred option. We deliver what they want, their way, and quickly
Join a team committed to getting the job done right, first time.
Every day we deliver a Express service to our customers. We have an unrivalled network and an 11,000 strong team comprising 134 nationalities, who all share the same passion to make a difference for our customers.
What does the role involve?
The Duty Manager oversees a team of Team Leaders, drivers, and freight handler staff. Their main objective is to achieve the agreed budget and performance targets. The Duty Manager will analyse the performance of the facility operations and identify improvement opportunities. You will work with the Facility Manager to develop action plans that will lead to the continued improvement of the facility's operations. The goal of this position is to continuously enhance operational efficiency while keeping costs to a minimum and striving for service excellence.
The role of the Duty Manager is to provide clear direction, accountability and collaboration across facility processing teams in alignment with business objectives. Day to day will see you:
- Actively develop and foster a capable support and team network to ensure commitment to facility objectives
- Manage allocation of appropriate resources and commitment of staff to enable achievement of facility objectives
- Be the topic matter expert in relevant area of responsibility to ensure operational and customer needs are aligned with delivery of high service quality
- Lead change and innovation within teams
- Drive new cultural practices, systems and processes that support desired change
- Manage internal and external stakeholder relationships, including managing customer relationships in collaboration with commercial and customer service teams, as required
- Assist and identify opportunities for service and efficiency improvement within the facility.
- Analyse daily facility activities to identify processing control issues
- Use various data mediums to manipulate, analyse, and present data for continual processing improvement
What experience will you have?
We're looking for motivated candidates who can bring the best out of people under their leadership. In terms of your experience, ideally, you will have:
- 3-4 years' experience in a Supervisor role, preferable Transport Background
- Strong people management skills to develop the current team
- Sound analytical and problem-solving skills
- Having a good understanding of financial matters is essential.
- Influence and Implement change in the business
- Safety focused
- Understanding of optimisation and process improvement
We believe investing in our people is good for business.
That's why we have a dedicated career coaching team for our employees. And we know that your life outside of work matters. So we have a culture that promotes a genuine work/life balance.
Together, our differences make us stronger.
With a reach across Australia and beyond, we're building a workforce that's as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post - https://mypo.st/Diversity If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au.
Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video https://mypo.st/WelcomeToCountry to find out how we acknowledge and pay our respects to the Traditional Custodians of the land we operate on.
Ready to join a delivery network without equal?
We're StarTrack
We are a part of the Australia Post Group. This means that when you become a part of StarTrack, you join a larger network. Our customers choose StarTrack because of our exceptional delivery network, making us their preferred option. We deliver what they want, their way, and quickly
Join a team committed to getting the job done right, first time.
Every day we deliver a Express service to our customers. We have an unrivalled network and an 11,000 strong team comprising 134 nationalities, who all share the same passion to make a difference for our customers.
What does the role involve?
The Duty Manager oversees a team of Team Leaders, drivers, and freight handler staff. Their main objective is to achieve the agreed budget and performance targets. The Duty Manager will analyse the performance of the facility operations and identify improvement opportunities. You will work with the Facility Manager to develop action plans that will lead to the continued improvement of the facility's operations. The goal of this position is to continuously enhance operational efficiency while keeping costs to a minimum and striving for service excellence.
The role of the Duty Manager is to provide clear direction, accountability and collaboration across facility processing teams in alignment with business objectives. Day to day will see you:
- Actively develop and foster a capable support and team network to ensure commitment to facility objectives
- Manage allocation of appropriate resources and commitment of staff to enable achievement of facility objectives
- Be the topic matter expert in relevant area of responsibility to ensure operational and customer needs are aligned with delivery of high service quality
- Lead change and innovation within teams
- Drive new cultural practices, systems and processes that support desired change
- Manage internal and external stakeholder relationships, including managing customer relationships in collaboration with commercial and customer service teams, as required
- Assist and identify opportunities for service and efficiency improvement within the facility.
- Analyse daily facility activities to identify processing control issues
- Use various data mediums to manipulate, analyse, and present data for continual processing improvement
What experience will you have?
We're looking for motivated candidates who can bring the best out of people under their leadership. In terms of your experience, ideally, you will have:
- 3-4 years' experience in a Supervisor role, preferable Transport Background
- Strong people management skills to develop the current team
- Sound analytical and problem-solving skills
- Having a good understanding of financial matters is essential.
- Influence and Implement change in the business
- Safety focused
- Understanding of optimisation and process improvement
We believe investing in our people is good for business.
That's why we have a dedicated career coaching team for our employees. And we know that your life outside of work matters. So we have a culture that promotes a genuine work/life balance.
Together, our differences make us stronger.
With a reach across Australia and beyond, we're building a workforce that's as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post - https://mypo.st/Diversity If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au.
Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video https://mypo.st/WelcomeToCountry to find out how we acknowledge and pay our respects to the Traditional Custodians of the land we operate on.
Ready to join a delivery network without equal?
