Duty Manager - Coolangatta Airport

About Your Opportunity
As a Duty Manager, you will control the day to day operations of all staff and fleet at location, including the coaching of counter employees to ensure that the Customer Service and Sales process is followed, the management of team members and the flow of vehicles in the car park and wash. This is a busy role that is critical to the operation!
Duties and Responsibilities
Marketing Avis Budget products and services through identifying to customer needs, maximising sale opportunities and meeting sales goals set by management.
Ensure that vehicles for rent meet company standards for cleanliness, mechanical/body condition and roadworthiness
Ensure that returned vehicles are checked for body damage and report where necessary
Leading and managing the team on shift through sales coaching and mentoring
Developing and fostering a harmonious team environment through counselling and resolving conflicts and disciplinary issues in accordance with the guidelines in collaboration with the Area Manager.
Participating in recruitment and selection of new staff
Rostering and scheduling employees matching the needs of the business
Satisfying Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set by location
Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision
Skills and Experience
Demonstrated understanding & use of the Customer Service and Sales Process
Experience in supervisory or leadership role with experience coaching employees
Sales and Negotiation experience
Excellent verbal and written skills
Knowledge of Workplace Health and Safety
A Full Drivers’ license is required and the flexibility to work to a rotating roster
On Offer
Competitive Salary + Bonus + use of fleet vehicle
Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
Employee discounts on car rental across Avis Budget Group
Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing
Coolangatta
Queensland
Australia