AddressWe would love to hear from you!
Your chance to make an impact awaits! Join Gungahlin Lakes Golf and Community Club as a Full-time Duty Manager, leading with passion and expertise. Drive excellence in customer service, manage staff effectively, and spearhead day-to-day operations. Be part of a vibrant team creating unforgettable moments at one Canberra's premier clubs.
WHO ARE WE?
The reputable Ainslie Group, proudly supporting Canberra's community through sports and hospitality services for over 95 years. With iconic venues in Ainslie and Gungahlin, over 45,000 members, and a team of over 200 employees, we are a well-established and continually growing business. Be part of our innovative, fun, and lively team dedicated to making a difference in the Canberra community!
WHAT'S THE POSITION?
- Key leadership role, supporting your team to always succeed and provide outstanding customer service. Actively leading by example in all areas, ensuring best outcomes for business.
- Supervise and direct staff in operational areas, ensuring a high standard of service to customers, and resolve any complaints professionally.
- Complete all financial tasks accurately and in a timely fashion, end of day and opening checks and balances completed precisely.
- Comprehensive incident reporting following club policy and procedures.
- Assist in all gaming related operations, including clearance, payouts & compliance.
- Adhere to WHS policy and procedures.
- Monitor staff levels and adjust roster accordingly for optimum day-to-day operation.
- Verify all shifts for payroll.
- Maintain RSA/RCG standards and apply appropriate measures to resolve any issues.
- Understand and actively engage in any promotion. Communicating with staff and members, referencing supporting material where necessary.
- Maintain venue presentation and personal presentation to the highest standard.
- Other reasonable duties as directed.
WHO ARE YOU?
- You have a minimum of 2+ years experience in a management role within the hospitality industry.
- A team player, who can lead by example and motivate the team to gain a high level of staff engagement, encouraging a positive culture.
- Can provide clear communication, to gain positive results.
- A lively and dynamic individual with a keen eye for customer needs and delivering memorable experiences.
- Someone with a passion for food and beverage trends and constantly developing their knowledge of industry.
- RSA, RCG, and Gaming proficiency.
- Diploma in Hospitality or working towards - advantageous.
APPLICATIONS:
To apply for this position, please click on the ‘apply now' button including a cover letter describing how your skills and experience are relevant to the position.
