Dynamics 365 Consultant

providing input and assurance during the procurement and implementation of the new D365 solution to replace Dynamics CRM.

Title:
Dynamics365 Consultant
Location:
ACT, NSW, QLD, Offsite – Hybrid role
Role:
Accountable for the support and maintenance of the (soon to be decommissioned) Dynamics CRM On Premise solution (v8.2) and providing input and assurance during the procurement and implementation of the new D365 solution to replace Dynamics CRM. The role will report to the CRM Project Manager.
This is a hands-on role in the remediation and ongoing support of the incumbent Dynamics CRM solution. As a new Microsoft Business Application partner is onboarded to deliver and support the replacement Dynamics365 cloud-based solution, the role will provide assurance and input to both IBA and the partner to ensure the design and delivery is of high quality. Therefore the role is split between project and BAU work.
Duties:
· Assuming System Administration tasks for the incumbent Dynamics CRM solution
· Delivery of prioritised Service and Change Requests utilising the Service Now tool
· Input into design, delivery and roadmap of future D365 solution
· Providing reporting and other updates to management and project teams.
· Build and develop effective working relationships with internal and external stakeholders, service providers and suppliers.
Key Stakeholders and relationship of the role
· Business members (Executive Management, Heads of Departments, Team Leads, Staff members)
· Project members (Project Managers, Product Owners, Process & Business Analysts, Architects)
· IT department (Application, IT Service Management, Integration, Security team)
· External Vendor teams
To register interest and find out more (the complete JD), please send your CV
in Word format, to the following link below. Must be an Australian Citizen
YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE.