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SalaryYour path to many possible futures
- Join one of Australia's leading retail groups, and enjoy the opportunity to make a positive difference
- Be a part of a highly engaged and collaborative team culture with a focus on continuous learning and development
- Currently working from home with the future opportunity for flexible working based in our Bella Vista office
The Opportunity
Woolworths Group has an excellent opportunity for an E-Commerce Fraud Officer to join the Group Security & Resilience team on an initial 12-month contract with the potential to extend. You will join an innovative and rapidly changing business with a focus on verifying potential fraudulent online orders for all Woolworths Group brands and minimise financial losses.
Key responsibilities include:
- Perform fraud reviews for eCommerce customer orders through various web tools and applications.
- Liaise with eCommerce customers regarding order queries (inbound and outbound calls/emails).
- Authorise referred orders for fulfillment, rejection, or further investigation.
- Identify and take action on fraudulent orders through link analysis.
- Report to management any identified trends that pose a risk of financial loss to the group.
- Identify or take action on eCommerce customers breaching trade practices.
- Action chargeback notifications from banks into our fraud engine.
- Liaise with stores on matters pertaining to online fraud both current and historic.
- Engage with other risk functions to prevent financial losses and/or investigate instances of fraud.
- Liaise with local Police or Federal authorities where needed regarding active fraudulent orders for collection.
- Identify opportunities to streamline processes or improve our fraud prevention capability.
- Meet & exceed individual and team KPI's.
Who we're looking for
You will ideally have previous online fraud experience. You will also have:
- Excellent interpersonal skills
- A collaborative style that thrives in a fast-paced and evolving environment
- Strong time management and priority setting skills with the ability to work with multiple web-based systems
- Ability to work autonomously
- Strong attention to detail with an ability to challenge the status quo
Our team works on a roster basis so you must be flexible to work shifts between 5am-10pm M-F and 1-2 weekends a month.
Initial training will be onsite for 4 weeks at our Bella Vista office.
Grow with the Group
Woolworths Group has announced it will be requiring Australian team members to be fully vaccinated against COVID-19 (subject to medical and religious exemptions).
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.
We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
We'd love to hear from You
If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn [link removed] or via www.wowcareers.com.au [link removed]. #LI #work180.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.
