Ecommerce Assistant

e-Commerce Assistant

As a result of our company's rapid growth, we are thrilled to announce a fantastic opportunity for an individual to join our team as an e-Commerce Assistant. This is a great entry-level opportunity for someone interested in e-commerce.

About Us

RSEA Safety is a leading retailer of workwear, footwear, personal protective equipment, and workplace and road safety products. Our omnichannel model includes retail super stores, online, and onsite safety, serving customers from individual tradies to large multinationals. We are proud to make workwear and footwear more fashionable and accessible with our own vertical brands and internationally recognized, exclusive licensed brands.

We help companies like Boral and KFC keep their employees safe. Our comprehensive range of trusted brands includes Carhartt, Wolverine, Steel Blue, Blundstone, 3M, Uvex, Bolle, and many more. In addition, we have an in-house design and custom design development team to meet the requirements of any customer.

The Role

We are seeking an eCommerce Assistant to provide support for our direct business customers ordering on our online channel. As part of the online team, you will ensure an exceptional customer experience by working closely with the direct sales team and broader marketing team.

Key Responsibilities

• Setup and maintain custom online catalogues to ensure the accuracy of product information imagery, embroidery, and user approval setup.
• Assist in functional testing and project management of upgrades to improve processes and user experience.
• Develop and maintain training manuals and tools, train staff and customers to encourage the adoption of online ordering.
• Resolve day-to-day issues related to online orders.

Skills / Experience / Qualifications

• Bachelor's degree in IT, Marketing, or a similar field.
•  Ability to coordinate multiple priorities and tasks to deliver desired outcomes for customers.
• Strong attention to detail and excellent communication skills for effective collaboration with the direct sales team and broader marketing team.
• Excellent customer service skills with a high level of empathy for customers.
• High level of autonomy and exceptional time management skills for effectively managing e-commerce operations.
• Knowledge of website content management system CMS is a plus.
• Knowledge of HTML/CSS/JavaScript is a plus.

What RSEA Safety can offer you

• Employee discounts across all products 
• Uniform provided
• Supportive team culture 
• Established training programs and product training 
• Career development and progression in our growing business 
• Christmas is our quiet time, which gives you more time with your family when it matters most 
• Permanent benefits including paid annual leave and sick/carers leave

How to Apply

Please apply online with a detailed resume and cover letter. We are looking forward to hearing from you!

RSEA company values are – Real, Striving, Excellence and Agile which form the basis for our team culture, service approach and everything that we do.

RSEA Safety is an equal opportunity employer and we are committed to creating a diverse and inclusive workplace. 

RSEA being Safety Experts, are committed to providing a COVID-Safe environment. As such, we have implemented practices in line with government advice to minimise the risk of COVID transmission in-store for your well-being and the well-being of our customers, furthermore, we will only consider vaccinated applicants for the available position.