Education Support Officer, Faculty Of Arts

• Salary Package: $93,017 - $102,676 (HEW 6) p.a. plus 17% employer's superannuation and annual leave loading
• Appointment Type: 1 x Full Time (Continuing) and 1 x Full Time (Fixed-Term/12 month appointment)
• Location: Macquarie University, Wallumattagal Campus (North Ryde)

THE ROLE

The Faculty of Arts is looking for 2 x Education Support Officers (1 x Full Time, Continuing position and 1 x Full Time, Fixed-Term position) to enhance the quality of course delivery and the student experience by providing integrated advice and support to academic staff in relation to the delivery and coordination of courses and units.
Key Accountabilities:

• Provide advice and support to Course Directors, Discipline Chairs, Heads of School or Department and Unit Convenors (as applicable) on all matters related to the delivery and administration of course and units
• Coordinate the delivery of operational and administrative support across the lifecycle of a course/courses to enhance the quality of course delivery and student experience
• Work with academic staff to contribute to and coordinate:
  
  • Annual planning across course(s) and communication of key milestones and requirements to academic staff
  • The development of resources and communications, including Study Plans and Course Guides (where appropriate)
  • The preparation and delivery of assessments
  • The moderation and result ratification processes, including grade administration and changes
  • The delivery of course-specific orientation activities and onboarding activities, in collaboration with the Faculty Student Experience team and as required
• Provide administrative and secretarial support for course-specific meetings, including any industry advisory boards, and manage implementation of actions arising from those meetings
• Support the implementation of strategic course-level initiatives as required and in collaboration with other members of the Educational Services team.
• Provide advice to any Faculty timetabling team and the Shared Services Centre Timetabling team to coordinate and support class registration and management, with a focus on course-level timetabling to improve the student experience of learning
• Act as a liaison point for teaching staff, including coordinating the contribution of guest lecturers, external experts and sessional staff
• Work collaboratively with other areas of the University (such as the Shared Services Centre) to identify and implement improvements to student administration processes and procedures with a focus on continuous improvement to enhance and streamline the student experience
• Support the management and resolution of complex student lifecycle enquiries, processes and cases in partnership with any Student Case Management team and other areas of the University as required
• Comply with relevant professional standards and codes of ethics and EEO and WHS regulations

ABOUT US
The Educational Service Delivery team support the delivery of Learning and Teaching Services to the academic staff and support students through their course, in the Faculty of Arts, Schools and Departments.
As one of the leading arts and humanities faculties in Australia, Macquarie's Faculty of Arts is home to bold thinkers and passionate educators who are asking the big questions about the world. United in the spirit of interdisciplinary discovery we explore the human story from its earliest foundations in ancient cultures to its exciting future. Our research is gaining global recognition and with six research centres, two museums and state-of-the-art media facilities, we empower our staff to transform themselves and the world around them.
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation in 1964, we have aspired to be a different type of university. Over the years, we've grown to become the centre of a vibrant local and global community. Connect with us today.
TO APPLY
To be considered for this position, please submit your application online, including a covering letter addressing the selection criteria for the position (maximum 2 pages) and your CV.

• Degree or tertiary qualification in a relevant field and/ or equivalent experience
• Knowledge of tertiary education policies, processes and course/unit governance structures
• Strong customer service focus and ability to work effectively with committees and stakeholders
• Experience in providing advice and information regarding policies, preferably within a higher education setting
• Experience in providing support and advice in the delivery of education and/or complex student services settings
• Experience in developing annual planning documentation and project plans
• Experience in providing data analysis and high-quality administrative support
• Time management and organisational skills, and ability to coordinate and deliver on competing deadlines
• Experience in proactively developing and implementing administrative process improvement
• Intermediate computer skills including Microsoft office and database management systems and applications
• Good written and verbal communication skills, including the ability to draft papers or submission

Position Enquiries: Educational Services Delivery Manager, Paul Fairweather at paul.fairweather@mq.edu.au
Applications Close: Thursday, 14 March 2024 (11:59pm)

Diversity and Inclusion

Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.