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Form of workeExam IT Support Officer Location: Clayton campus Employment Type: Casual Duration: Semester 1 Exam Delivery Period from Monday 3 June to Thursday 20 June inclusive with online training to be commencing from 20 May and in-person training from 27 to 29 May Remuneration: HEW 5, $51.01 per hour (loaded casual rate) The Opportunity
The eExam IT Support Officer is part of a dynamic customer-focused team of IT support professionals providing excellent frontline support to Monash University students, eExam Supervisors, and the broader eAssessment Operations Team during the delivery of end-of-semester exams. The primary focus is to deliver a variety of technical support services to the entire customer group. Successful candidates will be expected to apply technical knowledge and expertise to ensure an efficient and effective exam delivery.
The role is responsible for: Providing exceptional customer service and technical support in-person and via telephone, online, and remote methods to users with IT problems during eExam delivery Creating…
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