Employee Services Representative

Job Title Employee Services Representative
Job Description Summary Multiple vacancies available for customer service professionals interested in pursuing a career in the facilities/corporate real estate sector.
Job Description
As an Employee Services Representative/Workplace Concierge, you will deliver an exceptional resident and visitor experience in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick.
This role would suit your wide range of previous experience within customer service- retail or hospitality!
About The Role

• Meet and greet visitors proactively in a timely manner
• Manage reception services to ensure a positive customer experience
• Announce arrival of guests
• Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
• Accountable for workplace operations
• Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness centre, etc. are clean and are being used for the correct purpose
• Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues
• Meeting and event coordination - Work with contractors e.g., security, cleaning and catering to meet event requirements
• Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace

About You

• Strong reception or hospitality / customer service background
• Professional verbal and written communication skills
• Ability to multi-task
• Minimum completion of Higher School Certificate

Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from.

• Being part of a growing global company.
• Career development opportunities plus unlimited access to one of the world’s largest online learning libraries LinkedIn learning.
• A truly diverse and inclusive workplace.
• A Supportive and flexible environment.
• A promote from within culture with opportunity to develop and grow.

If you are a strong team player who has a positive outlook and can-do attitude to find solutions quickly and efficiently submit your application today using the Apply button below.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but everyday. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us!
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
We are committed to keeping you, our workplaces and our client spaces safe & healthy.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to . Please refer to the job title and job location when you contact us.