End User Compute Lead

"REWRITE THE FUTURE"

Primary Work Location: WyongNSW

• Lead an IT team driving a seamless End User experience
• Work/Life Balance - 9 day fortnight with flexible/hybrid working arrangements available
• Permanent full time position

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

Ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work.

Today the Central Coast is one of the fastest growing regions in NSW, with the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia.

The End User Compute Lead provides specialist knowledge and leadership to a team working towards the efficient, effective and secure management of technology assets to support End User service delivery and performance across the organisation. Additionally, this role develops and maintains computer and mobile asset inventory to optimise hardware lifecycles and actively contributes to Disaster Recovery and Business Continuity Plans for IT.

This position is required to provide quality customer service and create value for the community.

Key activities of this role include:

• Lead and manage key internal and external relationships, and operating arrangements associated with the delivery of quality End User Compute services
• Foster and develop a positive and progressive team culture by guiding and mentoring team members
• Drive the delivery of high-quality customer support and service improvement strategies to improve the customer experience.

About You:

• Ideally Degree qualified in IT or related field and experienced in delivering excellent levels of service using strong relationship management skills
• You are highly organised and self motivated, with high level leadership and coaching skills
• You look for opportunities to drive improvement, with a focus on supporting a seamless End User experience
• Having a work/life balance is important to you.

About Us:

• We are a large organisation delivering a wide variety of services to our local community
• You’ll be joining a team of IT professionals who excel at what they do
• We offer a supportive work environment with opportunities for career development
• We provide opportunities to collaborate with subject matter experts from a variety of areas across the organisation.

What we offer:

• Weekly pay cycle
• Generous leave provisions: 20 days paid Annual Leave, 15 days Sick Leave/Carers Leave, Health and Wellbeing Leave, Long Service Leave after 5 years, Additional purchased leave, Parental Leave – 18 weeks full pay/36 weeks ½ pay, Paternity Leave - 2 weeks
• Novated leasing
• Employee Assistance Program (EAP) available to employees and their families
• Fitness Passport – access to gyms across the Central Coast and Newcastle
• Health and wellbeing programs – skin cancer screening, Breastscreen, Flu vaccination, blood donations
• Recognition of service
• Professional Development opportunities
• Individual career development and learning opportunities
• Reward and Recognition programs.

Please refer to the Position Description through the 'apply' button for detailed information on the position and required skills and experience.

This role provides a commencing salary range of between $96.3k to $115.5k per annum + 11% superannuation.

A 9 day fortnight work-cycle currently applies to this role, with flexible/hybrid working arrangements available

Enquiries: Vince O'Carroll, Section Manager IT Operations on ph: 0427 835 ***

If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.

Closing Date: Applications close at Midnight on Sunday, 21 April 2024.