End User Computing Operations Technician

Are Woolworths GroupWe are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in an dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.Welcome to Group EnablementOur Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We're the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data, and retail smarts, you'll work behind the scenes, in the margins, and across every corner of the business - to uplift our capability, amplify our collective impacts, and revolutionise the customer experience.What will I be doing?
We have an exciting opportunity for an End User Computing Technician to join the IT team within the Information Technology Division in a key permanent role. The End User Computing Technician will provide technical support for the WooliesX Support Offices in Mascot and Surry Hills as well as across all NSW. You will be responsible for:

• Provide quality technical support services to all customers in a professional, responsive and effective manner for desktop computing hardware, software applications, mobility devices and numerous other technology solutions
• Gain assistance from or assign incidents and problems to appropriate support groups to ensure timely resolution. Use the ServiceNOW application for problem and incident management during service restoration activities
• Patch IT equipment and maintaining structured cabling patch records (site specific)
• Provide onsite coordination and implementation with the installation of any new network infrastructure that is to be installed at Data Centre and Support Office sites, while ensuring that all changes are reflected in the Woolworths change management system.
• Provide initial onsite analysis to problems with network infrastructure and ensure that these are referred onto Vendors or Support Teams in a in a timely manner
• Provide users with assistance to queries on office applications (Google Apps, Word, Excel, PowerPoint etc)

This role will involve some out-of-hours support on a rosterWhat will I bring?You will be driven and passionate, keen to get things done and able to make an impact in a fast-paced environment. We're looking for a team player with:

• Strong customer focus and strong technical troubleshooting skills
• A collaborative style, able to work with and assist local, interstate teams and external support partners
• Experience with first level support of Infrastructure applications such as Active Directory and Azure AD
• Experience Google Mail and the Google suite of products (desirable).
• Innovative thinking and analysis that influences a more productive environment for our customers
• A High standard of verbal and written communications skills

What you'll experienceOur Team Members are at the heart of everything we do and we're always looking for ways to support your career journey and reward great work:

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.

Everyone belongs at Woolworths GroupDiversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring processPlatinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusionEmployer of Choice for Gender Equality - Workplace Gender Equality Agency.Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes